What are the responsibilities and job description for the Night Security position at Outbound Stowe?
Overview
At Outbound Stowe, we don’t just welcome guests—we protect their peace of mind. As Night Security, you’ll be responsible for maintaining the safety and security of our guests, team members, and property during overnight hours. This position combines guest service with active property monitoring and requires time spent both indoors and outdoors, as our hotel features exterior guestroom entrances.
You’ll serve as the on-site point of contact for overnight operations—ensuring the property is secure; guest needs are met, and any safety issues are promptly addressed.
Schedule:
Primarily overnight shifts, typically 11 PM – 7 AM, with some schedule variation based on hotel needs and seasonality.
As a valued part time team member of the CoralTree team, you'll receive a benefits package that includes:
- An employee assistance program.
- Participation in a 401(k) plan with a company match.
- Team member free room night program.
Responsibilities
- Perform routine patrols of the hotel grounds, parking areas, and all exterior corridors and entrances to ensure guest safety and property protection.
- Respond swiftly and professionally to any disturbances, alarms, or guest complaints. Document and report incidents to management in a timely manner.
- Monitor guest and visitor activity throughout the property to ensure only registered guests and authorized personnel are present.
- Inspect doors, locks, lighting, and other security features for proper function; report and document maintenance or safety concerns.
- Act as the primary overnight contact for fire alarms, medical emergencies, and other incidents, following hotel emergency protocols.
- Assist with late check-ins, early departures, and guest inquiries using Infor HMS to register guests, modify reservations, and process payments.
- Maintain detailed overnight activity and incident logs for review by management.
- Keep the front desk and lobby area tidy, organized, and welcoming throughout the night.
Qualifications
- Working knowledge of Infor HMS or similar hotel property management systems.
- Strong communication and problem-solving skills.
- Ability to remain calm and professional in emergencies.
- Comfortable working outdoors in all weather conditions during patrols.
- Physically able to walk or stand for extended periods and perform light maintenance or safety checks as needed.
- Proficient in Microsoft Office (Word, Excel, Outlook).