Catering & Conference Services Manager

Overview

Outbound Sedona | Opening May 7, 2026

Sedona isn't a typical meeting destination — and Outbound Sedona isn't a typical hotel. We're building something different here: a group-friendly basecamp where corporate retreats feel less like conferences and more like turning points. If you're a hospitality professional who believes great events are more than logistics — that they're experiences — we want you helping lead the charge from day one.

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PERKS OF THE JOURNEY

· Free room nights across the CoralTree portfolio

· Medical, dental, vision, life, and disability coverage

· FSA for healthcare and dependent care

· Paid time off and sick time

· 401(k) with company match

· Employee assistance program

Responsibilities

THE ROLE The Catering & Conference Services Manager is the connective tissue between our clients and every department in the building. You own the guest experience from the moment a group is confirmed through the final checkout — managing all event details, leading the planning process, and ensuring seamless execution across every touchpoint. This is a client-facing, detail-driven, high-ownership role that requires both strategic thinking and hands-on follow-through.

WHAT YOU'LL DO

Client & Event Management

· Serve as the primary point of contact for confirmed group and catering clients, guiding them from contract through execution

· Conduct detailed planning meetings and site inspections to understand client vision, objectives, and event requirements

· Develop and distribute Banquet Event Orders (BEOs), group resumes, and all event documentation with accuracy and timeliness

· Personally greet group contacts upon arrival, orient them to the property, and remain accessible throughout their event

· Proactively identify upsell opportunities — enhancements, upgraded menus, added experiences — to maximize revenue while elevating the client experience

· Manage dietary requirements, special requests, and event-specific details with care and precision

Planning & Coordination

· Act as the primary liaison between clients and all operating departments — Culinary, Banquets, Front Office, Housekeeping, Recreation, and AV

· Lead weekly BEO and resume review meetings, ensuring all departments are aligned and prepared

· Coordinate third-party vendors including AV providers, décor, transportation, and specialty experience partners

· Develop and manage event diagrams, timelines, group agendas, and run-of-show documents

Sales Support & Business Development

· Produce proposals and catering contracts for new business, in-conjunction events, and stand-alone catering inquiries

· Support the Sales team with site inspections, RFP responses, and prospecting for local and social catering business

· Maintain awareness of competitive landscape, market trends, and seasonal demand to inform catering strategy

· Assist in developing and executing against monthly and quarterly catering revenue goals

Operations & Administration

· Maintain complete and accurate client files, event records, and account data in Delphi (experience highly preferred) and HMS

· Support post-event follow-up, including billing reconciliation, client feedback, and rebooking conversations

Qualifications

WHAT YOU BRING

· 3 years of experience in Catering, Conference Services, or Event Management within a hotel or resort environment

· Proficiency in Delphi is highly preferred; experience with HMS or comparable CRM a plus

· Strong working knowledge of Microsoft Office Suite

· Exceptional written and verbal communication skills — you can present to a C-suite and also rally a banquet team

· A proactive, solutions-first approach and the ability to stay calm and creative under pressure

· Deep attention to detail with the ability to manage multiple events and deadlines simultaneously

· A genuine passion for hospitality and creating experiences that people remember

· CMP (Certified Meeting Professional) or CSEP certification a plus

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SCHEDULE & PHYSICAL Flexible schedule required, including evenings, weekends, and holidays based on event calendar. Ability to stand for extended periods, move through event spaces, and occasionally lift up to 25 lbs.

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At Outbound Sedona, we don't just plan events — we create the conditions for something meaningful to happen. Come build it with us.