What are the responsibilities and job description for the Airport Operations Specialist II (Casual Call) position at Outagamie County?
Under general direction of the Operations Supervisor, the Airport Operations Specialist II is a customer service position that is primarily responsible for supporting all ground operations for inbound and outbound aircraft, flight crews, and passenger operations at the FBO and commercial passenger terminal. Â This position will also provide general support for airport operations and maintenance as requested.
Hours: We are looking for a variety of shifts to fill in as needed . Casual Call employees will be required to complete the necessary training upon hire, therefore must be flexible with work hours.
This position does include snow removal
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Non-benefit Eligible Position
Hours: We are looking for a variety of shifts to fill in as needed . Casual Call employees will be required to complete the necessary training upon hire, therefore must be flexible with work hours.
This position does include snow removal
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Perform aircraft ground services to commercial and general aviation aircraft with all supplies and materials as may be required.
- Act as a Ground Security Coordinator, Cross Utilized Agent (CUA), ground handling lead, trainer and/or take an active role in improving the performance of ground handling and FBO operations.
- Provide fuel and deice quality assurance and quality checks, perform airline fuel audits, oversee equipment repair and needs, and perform inventory of product to ensure safe and efficient service to our customers.
- Engage with customers and key stakeholders, assist them with their needs, and provide exceptional customer experience to achieve customer service objectives.
- Assist with the development of staff work schedules, staff efficiency models, and staffing plans.
- Meet and greet customers, assist them with their needs, and strive to provide exceptional customer experience.
- Assist passengers and pilots in boarding and disembarking the aircraft along with any baggage and cargo.
- Tow and marshal aircraft, ensure aircraft are chocked, locked, and secure.
- Operate ground support equipment including fuel trucks, deice trucks, tugs, carts, belt loaders, portable stairs, air starts, GPUs, automobiles, etc. including providing appropriate reports, checklists, and paperwork.
- Maintain, clean, and organize facilities, equipment and grounds, to ensure airport facilities and grounds remain, safe, organized, and ready for operation.
- Provide security in and around airport facilities and grounds for customers and visitors.
- Communicate via two-way radio, direct customers, drivers, and flight crews where needed.
- Provide snow removal support during and outside of normally scheduled hours.
- Support commercial ground, facility, and passenger services, such as commercial terminal aircraft ground support, baggage handling, facility and grounds maintenance, valet services, and other duties as assigned.
- Other duties as requested or assigned.
- Graduate from high school or G.E.D. and valid Wisconsin driver's license.
- Experience running small equipment and vehicles.
- Or, any combination of education and experience that provides equivalent knowledge, skills, and abilities.
- Pass FAA Drug and Alcohol testing, TSA background security checks, and other testing as required.
- Must possess a valid driver's license and maintain with a clean driving record.
- Ability to obtain NATA Safety First certification and other job-related training certificates.
- Strong interpersonal and communication skills, direct interface, over telephone and in writing.
- Ability to professionally engage and service passengers, pilots, flight crews and other airport visitors.
- Ability to make decisions with multiple objectives and implement in a safe, efficient manner.
- Follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others.
- Must be available to work flexible hours, including weekends, holidays, days, nights, and extended hours as needed.
- Ability to perform a variety of manual tasks including but not limited to: aircraft fueling, loading baggage and cargo, facility cleaning, valet vehicle relocation, vehicle washing, aircraft cleaning and vacuuming, and snow removal.
- Ability to work without direct management supervision.
- Must be comfortable working outdoors, day, night and in all weather conditions.
- Stepping up/down on ladders, tugs, and fuel trucks
- Lift baggage from ground level to waist and overhead while loading aircraft, up to 75lbs
- Bending and stooping to pick up tow bars and other equipment, up to 75lbs
- Stooping below wings to chock aircraft
- Standing and walking for extended periods of time, running when required
- Good hand-eye coordination with good peripheral vision