What are the responsibilities and job description for the Service Receptionist/Cashier- Full Time position at Ourisman Ford & Lincoln?
We are currently seeking a full-time Service Receptionist / Cashier to join our Service Department. This is a great opportunity for someone who enjoys working with people, staying organized, and being a key part of a high-performing team in the automotive industry.
No prior experience is required but candidates with backgrounds in retail, hospitality, customer service, cashiering, scheduling, or administrative roles are strongly encouraged to apply. We provide training, ongoing support, and opportunities for long-term career growth within the dealership.
This role is ideal for someone who is dependable, detail-oriented, and able to manage multiple responsibilities while delivering excellent customer service in a professional environment.
WE OFFER:
Competitive pay with growth potential
Medical, Dental, Vision Insurance
Life and Disability Coverage
401(k) Retirement Plan
Career Advancement Opportunities (we promote from within)
Supportive and team-oriented work environment
RESPONSIBILITIES:
Greet and assist customers promptly and professionally at the service counter
Check in and check out customers for service appointments
Schedule, confirm, and manage service appointments via phone, email, and in person
Process customer payments accurately (cash, card, and other payment types)
Provide updates to customers regarding vehicle status and service timelines
Coordinate with service advisors and technicians to ensure smooth workflow
Answer incoming calls and assist with service-related inquiries
Maintain accurate records of customer information, appointments, and transactions
Support pick-up and delivery coordination when needed
Ensure the service reception area remains organized and welcoming
REQUIREMENTS:
Strong customer service and communication skills
Excellent organization and multitasking ability
Dependable attendance and strong work ethic
Ability to stay professional in a busy, fast-paced environment
Basic computer and phone system skills
Attention to detail and accuracy with payments and scheduling
Positive attitude and team-oriented mindset
Ability to learn quickly and adapt to daily changes
Previous cashier or receptionist experience is a plus, but not required
About the Dealership
Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.
At Ourisman Automotive of Virginia, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.