What are the responsibilities and job description for the Service Advisor Automotive position at Ourisman Cars?
Ourisman Chevrolet Of Baltimore is hiring an Assistant Service Manager/Service Advisor. We are looking for individuals with three years experience in a high volume new car dealership service department and a proven track records of excellent Customer Service (CSI). Reynolds systems experience is preferred but not required. Our pay and benefits are top of the market!
Benefits include:
- Health, Disability, Dental, Vision, Life Insurance
- PTO
- Paid training
- 401K with matching contribution from dealership 2%
- Employee discount program
Automotive Service Advisor Responsibilities and Duties
- Greet customers in a timely, friendly manner and obtain information
- Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
- Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
- Reynolds and Reynolds experience a plus
Automotive Service Advisor Qualifications and Skills
- High School Diploma or Equivalent
- Minimum of 3 years automotive service department experience
- Fluent English--Bilingual a plus
- Documentation of past performance
- Automotive Knowledge required
- Quality Focus, Productivity, and Problem Solving
- Strong Teamwork and Communication Skills
- Out-going personality with experience at developing relationships
- Can work in a fast-pace environment, are organized, and can manage time efficiently
- Must have valid driver's license
Ourisman Automotive Group is an equal opportunity employer operating a drug free work environment.
Job Type: Full-time
Pay: $70,000.00 - $135,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience:
- New Car Dealership Sevice Advisor: 3 years (Required)
- Reynolds & Reynolds/ Ignite: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $70,000 - $135,000