What are the responsibilities and job description for the Service Dispatcher position at Ourisman Automotive Group?
Job Title: Service Dispatcher
Location: Ourisman Chrysler Jeep Dodge Ram, Alexandria, VA
Position Type: Full-Time
Reports To: Service Manager
Job Summary: The Service Dispatcher plays a crucial role in ensuring the smooth operation of the dealership's service department. This position is responsible for managing service appointments, coordinating with technicians, and providing exceptional customer service. Our ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for the automotive industry.
Key Responsibilities:
Location: Ourisman Chrysler Jeep Dodge Ram, Alexandria, VA
Position Type: Full-Time
Reports To: Service Manager
Job Summary: The Service Dispatcher plays a crucial role in ensuring the smooth operation of the dealership's service department. This position is responsible for managing service appointments, coordinating with technicians, and providing exceptional customer service. Our ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for the automotive industry.
Key Responsibilities:
- Technician Coordination: Assign service tasks to technicians based on their skills and availability, and monitor progress to ensure timely completion of repairs and maintenance.
- Quality Assurance: Ensure that all service procedures are followed correctly and that work is completed to the highest standards of quality.
- Inventory and Parts Coordination: Monitor parts inventory and coordinate with the parts department to ensure that required parts are available and ordered as needed.
- Communication: Act as a liaison between customers and technicians, providing updates on service status and addressing any issues that arise during the service process.
- Record Keeping: Maintain accurate records of service activities, including appointments, work performed, and customer interactions.
- Customer Follow-Up: Conduct follow-up calls to ensure customer satisfaction and address any post-service concerns or issues.
- Customer Interaction: Greet and assist customers as they arrive, gather necessary information, and address any concerns or questions they may have.
- Appointment Scheduling: Efficiently schedule service appointments for customers, balancing technician workloads and minimizing wait times.
- Administrative Support: Perform various administrative tasks such as data entry, filing, and maintaining departmental reports.
- Work Order Management: Create and manage work orders, ensuring that all necessary information is accurately recorded and communicated to the service team.
- Experience: Previous experience in a service dispatcher/advisor role or in a similar position within the automotive industry is required.
- Skills: Strong organizational and multitasking skills; excellent communication and interpersonal abilities; proficiency in using dealership management software and Microsoft Office Suite.
- Customer Service: Demonstrated ability to provide exceptional customer service and handle difficult situations with professionalism and empathy.
- Technical Knowledge: Basic understanding of automotive repair and maintenance is a plus.
- Education: High school diploma or equivalent; additional certification or training in automotive service management is a plus.
- Ability to sit or stand for extended periods.
- Occasionally lift or move items up to 25 pounds.
- Competitive salary, base plus commission
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Employee discounts on services and parts
- Plus more!
