What are the responsibilities and job description for the Senior Operations Analyst position at ourhrconnect?
Summary Analyzes current and proposed policies, procedures, systems, forms, and reports for the department. Analyzes existing processes and procedures to recommend operational improvement through standardization, simplification, discontinuance or other methods. May recommend installations of new systems and procedures and with implementation, instructs personnel regarding them. Description Location: This role is onsite at our Columbia, SC location. Fulltime, 40 hours/week What You Will Do: Analyzes data that has a vital impact on the success of the operation, program or project and that is used for developing operating strategies Develops, maintains and reviews processes, procedures, policies and forms for the department Identifies patterns and trends in data for business decisions by department or division leadership Prepares materials which help explain findings such as reports, charts, visual aids, etc. Monitors departmental methods to ensure compliance with internal measures and contract/business requirements Reviews items directed to management Advises and keeps management apprised of any potential issues or items that need to be addressed Recommends a response or solution to any issues identified or outstanding Assists management with complex reviews such as analysis of expenditures that would help determine if process improvements, projects, or implementations are within projections Provides periodic/consistent information to management impacted by assigned projects. Manage/relay project status, purpose, scope and timing Serve as liaison between the division or department and other areas on management reports, including reports concerning workload statistics Attends and participates in teleconferences and meetings with customers May also serve as liaison between the area and the contractor regarding any discrepancies found in reports Functions as a project leader on work teams Assists service areas with resolving compliance issues or questions Identify opportunities for improvement and areas/issues that can be addressed with educational initiatives Trains staff on new initiatives Identify and research discrepancies and questions related to data input based on reports Monitors reports to assess the impact of performance on key measures. To Qualify for This Position, You Will Need: Required Education: Bachelors degree OR 4 years job related work experience or Associate's and 2 years job related work experience Required work experience: 2 years of data analysis or related operations experience We Prefer you have: Preferred Education: Bachelor's degree-in Business, Healthcare or other job related field Preferred Work Experience: 2 years-of healthcare or insurance data analysis experience Preferred Software and Other Tools: experience with Smartsheets and Sharepoint What We Can Do for You: 401(k) retirement savings plan with company match Subsidized health plans and free vision coverage Life insurance Paid annual leave – the longer you work here, the more you earn Nine paid holidays On-site cafeterias and fitness centers in major locations Wellness programs and healthy lifestyle premium discount Tuition assistance Service recognition Incentive Plan Merit Plan Continuing education funds for additional certifications and certification renewal What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information. If you don’t have an account with us and don’t see the dream job you are looking for, click on the link above to Join Our Talent Community by submitting your resume and contact information and we will reach out if we find a good fit. Welcome Here’s Your Smart Career Move Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Veterans Welcome! BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty. 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