Client Service Coordinator Scheduling Coordinator Home Care Agency

Job description

Empowering Communities by Inspiring the Spirit of Human Connection

OurCare is a very different kind of company at its core, leveraging today’s resources and technology to dramatically improve the way the home health care industry has operated traditionally. We believed that the time had come to bring 21st century advancements in patient care, and information and technology to the in-home environment. We recognize that to achieve our objectives we couldn't rely on IT alone. Fundamentally, we are in a relationship based services business. In order for OurCare to be successful, we must nurture and preserve each of our relationships - not just with our patients, but with our caregivers and the communities we serve. The foundation of OurCare was created to nurture each of these elements, resulting in unparalleled patient satisfaction. This is why the company bears the name OurCare.

OurCare provides in-home support services to ensure that our clients have a safe and independent home life with inspired and passionate caregivers that embody the culture that OurCare has created.

Job Summary:

We are seeking a highly organized and detail-oriented Homecare Scheduling Coordinator to join our team in Tampa, Florida. In this role, you will be responsible for coordinating and scheduling homecare services for our clients, ensuring timely and efficient delivery of care while maintaining accurate records.

Key Responsibilities:

• Coordinate and schedule homecare services for clients, including nursing, therapy, and personal care

• Maintain accurate records of client schedules, ensuring that all appointments and visits are properly documented

• Communicate with clients and their families to understand their needs and preferences, and ensure that their care plans are followed

• Monitor caregiver availability and assign appropriate caregivers to client cases

• Collaborate with other departments, including nursing and billing, to ensure that client needs are met and services are properly billed

• Provide support to caregivers and clients as needed, and address any concerns or issues that arise

• Maintain confidentiality of all client information and ensure compliance with HIPAA regulations

• Other duties as assigned

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree in healthcare or related field preferred

• Minimum of 2 years of experience in healthcare scheduling or a related field

• Strong organizational skills and attention to detail

• Excellent communication skills, both verbal and written

• Proficient in Microsoft Office and scheduling software

• Ability to work independently and as part of a team

• Knowledge of HIPAA regulations and medical terminology preferred

• Ability to maintain confidentiality and handle sensitive information

• Bilingual (English/Spanish) proficiency preferred

Physical Requirements:

• Ability to sit or stand for extended periods of time

• Ability to use a computer and telephone for extended periods of time

• Ability to lift up to 25 pounds

We are a newer organization determined to leave a lasting legacy in the home care industry. We prioritize our mission and culture above all in order to ensure that OurCare is positively impacting the communities we serve. Our ideal candidate understands the importance of developing meaningful and productive relationships as a long term necessity for success.