Crunchtime Analyst

Summary:

Administer for enterprise wide digital systems including but not limited to inventory management, labor scheduling, catering systems, recipe maintenance and associated integrations. Handles user and security administration within the system. Leads user acceptance testing and provides support to pilot restaurants. Supports Training departments and Help Desk teams by maintaining documentation. Provides support to restaurant managers with the use of the system.

Job Description:

• Leads in maintenance and updates to digital restaurant technologies.
• Collaborates with corporate leadership to identify, evaluate and implement digital technology solutions.
• Manage relationship with vendors and products
• Oversees recipe maintenance
• Manage electronic interfaces with distributors to update order guides and bid sheets
• Ensure the successful transmission and receipt of electronic orders and invoices
• Lead internal troubleshooting of system issues with IT Help Desk
• Lead external troubleshooting to resolve any reported issues and manage the escalation of issues to the vendor support system
• Oversee system administration including user logins and security, restaurants, reporting hierarchies and other key system tables
• Coordinate the installation, testing and evaluation of solutions in a lab environment
• Manage the deployment of selected solutions to the restaurants
• Work with the Operations teams to develop effective labor scheduling templates
• Support the Training teams for development of training materials and system roll-out
• Coordinate user acceptance testing and support the pilot restaurants
• Provide hands-on management and delivery of multiple projects to meet technology and business requirements on time and within budget
• Develop knowledgebase articles to be used by the Help Desk for addressing commonly asked questions and resolving simple issues
• Ensure technical documentation for the department is written for reference during trouble-shooting and future systems development
• Proactively identify and resolve issues that may negatively impact a project or project deliverable; document and communicate status, escalate as appropriate
• Answer calls from restaurant managers regarding problems or questions about the system
• Develop and maintain reports and ad hoc queries as appropriate
• Keep abreast of new technologies; evaluate and report on new technologies and initiatives as directed by IT Management
• Maintain confidentiality of sensitive company material and information
• Keep manager and other key personnel informed of assignment and system status via timely communication and weekly written status reports.
• Weekends, holiday and nighttime support will be required as necessary. Occasional travel.
• Other duties as assigned.
• Ability to quickly learn and maneuver in systems.
• Strong analytical and problem-solving skills
• Self-directed, highly organized and able to effectively manage multiple tasks simultaneously in order to meet strict deadlines.
• Strong customer service ethic – must understand and agree that our job is to make the other employees’ lives easier so that they can do the best job possible serving our customers
• Positive attitude and teamwork mentality are required!

Language Skills:

• Proficient in English - bilingual English/Spanish a plus
• Must have good written and oral communication skills
• Must have good customer service skills
• Must be able to perceive and react to the needs of others

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to walk, stand, sit, write, talk, and hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to lift up to 50 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Temperature controlled office
• Restaurant environment can be wet, hot, cold and have confined spaces
• The noise level in the office and restaurant environment is low to moderate