Manager, IT Hardware

KEY RESPONSIBILITIES:

Leadership & Strategy

·         Develop and implement hardware lifecycle management policies, including procurement, upgrades, and decommissioning

·         Collaborate with IT leadership to align hardware strategy with business goals

·         Establish and monitor KPIs for system uptime, hardware performance, and support response times

Hardware & Infrastructure Management

·         Oversee the installation, configuration, and maintenance of servers, storage devices, network equipment, and end-user hardware

·         Manage data center operations, including power, cooling, and physical security

·         Ensure proper asset tracking, inventory management, and vendor relationship management for hardware procurement

·         Coordinate hardware upgrades, replacements, and preventive maintenance schedules

Security & Compliance

·         Implement and maintain physical and logical security controls to protect hardware infrastructure

·         Ensure compliance with relevant data security, privacy, and industry regulations

·         Partner with cybersecurity teams to safeguard hardware systems against threats

Support & Operations

·         Provide escalation support for complex hardware-related issues.

·         Oversee deployment and maintenance of desktop/laptop systems, printers, and mobile devices

·         Establish standard operating procedures (SOPs) for troubleshooting and repairs

·         Ensure business continuity through backup hardware strategies and disaster recovery readiness

Budget & Vendor Management

·         Develop and manage the hardware budget, including capital expenditures and maintenance contracts

·         Negotiate contracts with vendors and service providers to ensure cost-effective solutions

·         Evaluate and recommend new hardware technologies to improve efficiency and reliability