What are the responsibilities and job description for the Technology Support Intern position at Our National Conversation (ONC)?
Company Description
OUR NATIONAL CONVERSATION (ONC) seeks to reduce partisanship and promote effective solutions to America’s challenges. Powered by America’s youth, we host a media outlet, produce educational materials and facilitate dialogue intended to make America a better country.
Job Description
At OUR NATIONAL CONVERSATION, we use a lot of platforms and systems: WordPress, Bluehost, MailChimp, EventBrite, Slack, Substack, Zoom, OBS, Canva, Google Drive, Outlook, GoDaddy, LinkedIn, Facebook,
Instagram, TikTok, YouTube, Libsyn, Spotify, ChatGPT, SmartRecruiters, Handshake, etc.
We are looking for a student intern who will serve as our platform/systems/technical support. Some of the following may apply (depending on the intern's ability):
We appreciate continuity and will give preference to interns who can commit to at least six months.
Qualifications
Knowledge of platforms is a plus, including accessibility of:
WordPress, Bluehost, MailChimp, EventBrite, Slack, Substack,
Zoom, OBS, Canva, Google Drive, Outlook, GoDaddy, LinkedIn, Facebook,
Instagram, TikTok, YouTube, Libsyn, Spotify, ChatGPT, SmartRecruiters,
Handshake, etc.
Additional Information
All your information will be kept confidential according to EEO guidelines. Please include a link to your professional portfolio, or a recent work sample. Thank you.
OUR NATIONAL CONVERSATION (ONC) seeks to reduce partisanship and promote effective solutions to America’s challenges. Powered by America’s youth, we host a media outlet, produce educational materials and facilitate dialogue intended to make America a better country.
Job Description
At OUR NATIONAL CONVERSATION, we use a lot of platforms and systems: WordPress, Bluehost, MailChimp, EventBrite, Slack, Substack, Zoom, OBS, Canva, Google Drive, Outlook, GoDaddy, LinkedIn, Facebook,
Instagram, TikTok, YouTube, Libsyn, Spotify, ChatGPT, SmartRecruiters, Handshake, etc.
We are looking for a student intern who will serve as our platform/systems/technical support. Some of the following may apply (depending on the intern's ability):
- Help desk support: Triage incoming tickets (email/chat/phone), log issues, assign priority.
- Basic troubleshooting: Diagnose and resolve basic network/software issues
- Documentation: Create and update knowledge-base articles, runbooks, and user guides.
- Testing & QA: Validate fixes, reproduce bugs, and assist with software/hardware test cases.
- Customer communication: Provide clear status updates, follow-ups, and basic training to end users.
- Security basics: Follow security policies, report suspicious activity, and assist with endpoint scans under guidance.
- Project support: Help with small IT projects (migrations, rollouts) and perform assigned tasks.
We appreciate continuity and will give preference to interns who can commit to at least six months.
Qualifications
Knowledge of platforms is a plus, including accessibility of:
WordPress, Bluehost, MailChimp, EventBrite, Slack, Substack,
Zoom, OBS, Canva, Google Drive, Outlook, GoDaddy, LinkedIn, Facebook,
Instagram, TikTok, YouTube, Libsyn, Spotify, ChatGPT, SmartRecruiters,
Handshake, etc.
Additional Information
All your information will be kept confidential according to EEO guidelines. Please include a link to your professional portfolio, or a recent work sample. Thank you.