What are the responsibilities and job description for the Customer Experience & Logistics Coordinator position at Our Family Craft Shop?
Customer Experience & Logistics Coordinator
Location: Morgantown, WV
Job Type: Full-Time
Pay: $15.00–$20.00 per hour (Based on Experience)
Join One of West Virginia's Leading Family-Owned Furniture Companies!
For over 38 years, OFCS Amish Furniture has been helping customers furnish their homes with handcrafted, heirloom-quality furniture built by Amish craftsmen. We proudly serve customers throughout the United States while providing exceptional customer service from our Morgantown showroom.
We're looking for an organized, friendly, and motivated Customer Experience & Logistics Coordinator to become a key member of our team. This position plays a vital role in creating an outstanding experience for our customers from the day they place their order until it's safely delivered to their home.
If you enjoy helping people, staying organized, solving problems, and working in a fast-paced environment where every day is different, we'd love to meet you.
What You'll Do
As our Customer Experience & Logistics Coordinator, you'll become the primary point of contact for many of our customers after they place an order.
Your responsibilities will include:
- Communicating with customers by phone and email regarding their orders
- Providing order status updates and estimated completion times
- Coordinating with our Amish builders for production updates
- Scheduling deliveries with customers across the United States
- Planning efficient delivery routes with our delivery team
- Confirming appointments and sending delivery reminders
- Managing delivery calendars and scheduling changes
- Assisting customers with warranty and service requests
- Maintaining accurate customer records and order information
- Supporting the daily operations of our office and customer service team
What We're Looking For
We're searching for someone who is:
- Friendly, professional, and customer-focused
- Highly organized and detail-oriented
- Excellent at multitasking and prioritizing
- Comfortable talking on the phone and writing professional emails
- A strong problem solver who stays calm under pressure
- Self-motivated and dependable
- Positive, team-oriented, and eager to learn
Preferred Qualifications
- Customer service or office experience
- Scheduling, logistics, or administrative experience
- Strong computer skills
- Experience with Microsoft Office or Google Workspace
- Experience with Shopify or CRM software is a plus, but not required
Why Join OFCS?
- Competitive hourly pay based on experience
- Employee discounts on beautiful Amish furniture
- Stable, family-owned business with over 38 years of success
- Friendly, supportive work environment
- Opportunities for advancement as our company continues to grow
If you're dependable, organized, and passionate about delivering an exceptional customer experience, we'd love to hear from you. Apply today and become part of the OFCS Amish Furniture family!
Pay: $15.00 - $20.00 per hour
Work Location: In person
Salary : $15 - $20