What are the responsibilities and job description for the Technology Services Technician II position at Our Daily Bread Ministries?
Technical Services Technician (Level 2)
Full Time
Grand Rapids, MI, US
Empower Ministry Through Technology – One Solution at a Time
Do you have a heart for serving others and a passion for solving complex technical challenges? At Our Daily Bread Ministries, we’re more than a global publishing ministry—we’re a Christ-centered team on mission to make the life-changing wisdom of the Bible understandable and accessible to all. As a Technical Services Technician (Level 2), you’ll play a key role in ensuring the reliability and performance of our technology systems. You’ll provide advanced technical support, act as an escalation point for Level 1 Technicians, and collaborate with IT teams around the world to empower ministry through technology.
What You’ll Do
- Provide Advanced Support: Serve as an escalation point for Level 1 Technicians, troubleshooting complex hardware, software, and network issues. Provide comprehensive technical support by resolving issues across Windows, macOS, Microsoft 365, and VMware.
- Administer Systems & Maintain Connectivity: Manage user accounts and permissions in Active Directory and Azure AD while ensuring reliable VPN, network, and remote-work connectivity through effective troubleshooting.
- Support Our Teams: Assist in-house and global staff with IT needs, including workstations, mobile devices, printers, and cloud-based applications.
- Document and Improve: Maintain and contribute to the ODBM Knowledge Base and IT asset inventory.
- Enable Ministry Events: Assist with setup and maintenance of audiovisual systems for meetings, recordings, and live events.
- Collaborate Across Teams: Work with Level 3 engineers, system administrators, and global IT colleagues to ensure consistent service and efficient resolution of issues.
- Support Projects: Participate in IT upgrades, deployments, and initiatives that advance ministry efficiency and outreach.
- Communicate with Care: Provide clear, patient, and compassionate support, ensuring every interaction reflects professionalism and the love of Christ.
What You Bring
- Education: Associate or Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent professional experience.
- Experience: 2–4 years of IT helpdesk or desktop support experience, preferably within a nonprofit, ministry, or global organization.
- Technical Proficiency: Strong experience with Microsoft 365, Active Directory, and Windows systems, along with working knowledge of networking, cybersecurity basics, and remote support tools. Familiarity with cloud platforms like Azure, OneDrive, SharePoint, Teams, and audiovisual systems is a plus, as are relevant certifications (CompTIA A , Network , Microsoft) and knowledge of ITIL practices.
- Core Competencies & Work Ethic: You approach your work with grace, patience, and humility, serving others with a heart for ministry. You’re a strong problem solver who can multitask and communicate clearly, work well on a team, and always strive for integrity, confidentiality, and excellence in everything you do.
Why Join Our Daily Bread Ministries?
- Mission-Focused Work: Every technical issue you resolve helps our global ministry continue sharing God’s Word.
- Christ-Centered Culture: Join a team that serves, prays, and grows together through weekly chapel, spiritual encouragement, and shared faith.
- Professional and Spiritual Growth: Develop your IT expertise and leadership skills in a supportive, mission-driven environment.
- Comprehensive Benefits: Enjoy competitive health coverage, 401(k) with employer match, tuition scholarships, summer schedule adjustments, chaplain services, and more.
Your Skills. His Mission.
If you’re ready to use your technical expertise and servant’s heart to advance God’s Kingdom through technology, we’d love to hear from you.