What are the responsibilities and job description for the Order Control Agent position at Our Company?
Looking to get your foot in the door with a great company and have a career (not just a job)! The role of Order Control Agent is essential to the smooth operation and delivery of furniture to our customers. Because our goal of delivering furniture quickly is so much a part of our commitment to our customers, this role is vital to maintain customer satisfaction by working with customers to get unavailable product scheduled for delivery, and to make sure that the customer is satisfied with the solution. It's also a great jumping point for a fantastic career with one of America's best kept secrets!
This Role Offers: This Role Offers:
- Industry-leading, paid training
- Comprehensive benefits & perks package including 401k company match, vision, dental, health and life insurance, disability coverage, vacation, holiday pay, award winning wellness & fitness programs, employee discounts on furniture, and more!
What you’ll be doing:
- Printing and updating manifests for delivery
- Making last minute delivery changes
- Finalizing delivery schedules
- Working with customers when an item is not readily available for delivery
What we’re looking for:
- able to manage time
- ability to multi-task
- experience with high volume phone contact with both internal and external customers
- ability to prioritize, work under pressure in a timely and efficient manner
- regular, reliable attendance and punctuality to serve our customers
- Team Player
- strong computer navigation skills, general computer knowledge, and MS Office understanding
- ability to effectively communicate, both written and verbally
- Open to applicants with or without a high school diploma/GED
About Rooms To Go
Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America’s #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation’s largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.
Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.
Whether you’re looking to launch your career or take the next step, it’s a great time to join our team—there’s always room for you to grow with us!
Rooms To Go Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Associate discounts including furniture
- Company paid life and disability insurance
- Paid time off
- Employee Assistance Program
- Wellness Programs
- And more!
Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Applicants must be authorized to work in the U.S.