Member Service Representative I

Join OURCU: Empowering Members, Strengthening Communities

At OURCU, we believe great service starts with people who genuinely care. We're looking for a Member Service Representative I to join our Mountain View Branch in Shelton, WA. If you enjoy helping others, take pride in providing exceptional service, and want to be part of a team that supports one another and our members, we'd love to meet you.

Whether you're beginning a career in financial services or bringing customer service experience from another industry, you'll find opportunities to learn, grow, and build a rewarding career with OURCU. We're looking for someone who is dependable, eager to learn, and ready to jump in whenever help is needed. If you enjoy helping others, solving problems, and work that is both people-focused and detail-oriented, this could be the perfect opportunity for you.

What You'll Do

As a Member Service Representative I, you will be one of the first people our members interact with. You will help them confidently manage their everyday financial needs while creating a welcoming and positive experience. From processing deposits, withdrawals, and loan payments to answering account questions and sharing products and services that fit members' needs, you will help bring OURCU's People Helping People philosophy to life.

In this role, you'll:

• Provide professional, efficient, and accurate teller services, including deposits, withdrawals, loan payments, cashier's checks, and cash advances.
• Balance your cash drawer daily and resolve discrepancies promptly and accurately.
• Assist members with account questions, account maintenance, and service requests.
• Promote and explain OURCU products and services that best meet members' financial needs, using a member first approach.
• Demonstrate sound judgment and problem solving skills while maintaining accuracy and efficiency.
• Maintain a high level of confidentiality, security, and professionalism.
• Collaborate with teammates to keep branch operations running smoothly while supporting one another throughout the day.
• Help create a welcoming branch environment where every member feels valued and every teammate feels supported.

You'll Be Most Successful If You

• Enjoy helping people and creating positive member experiences.
• Bring a positive, helpful, and supportive attitude to work every day.
• Take initiative and have a can-do attitude. You enjoy staying busy, learning new skills, and finding ways to contribute.
• Are a quick learner who adapts well to new systems, procedures, and responsibilities.
• Have strong problem solving skills and enjoy finding solutions for members and teammates.
• Are dependable and reliable. Your team knows they can count on you.
• Have excellent attention to detail and take pride in accuracy and organization.
• Communicate professionally with empathy, patience, and respect.
• Thrive in a collaborative team environment where everyone works together to achieve shared goals.

Prior banking or credit union experience is a plus, but it is not required. What matters most is your commitment to providing exceptional member service, your willingness to learn, and your desire to contribute to a positive team culture.

Key Qualifications

• High school diploma or GED required
• Six months to two years of customer or member service experience. Cash handling experience is preferred
• Excellent communication, math, problem solving, and interpersonal skills
• Proficiency with computers, Microsoft Word and Excel, and standard office equipment
• Professional attitude and conduct
• Ability to multitask while maintaining accuracy in a fast paced environment
• Bilingual skills are a plus

Why Join OURCU?

At OURCU, people come first. That includes both our members and our employees. You will join a positive, supportive, and growth focused team that values collaboration, respect, continuous learning, and helping one another succeed. We believe in promoting from within and providing opportunities for employees to build long term careers.

Benefits Include

• Medical, dental, and vision insurance
• Employer paid life and long term disability insurance
• 401(k) plan with generous OURCU contributions
• Paid time off including vacation, sick leave, and 12 paid holidays each year
• Professional development support, tuition assistance, and career growth opportunities
• Additional perks including:
  • Free Employee Assistance Program
  • Gym reimbursement
  • Discounted VISA rates and enhanced checking accounts
  • Employee led engagement committees

Compensation and Growth

• Target starting pay: $17.68 to $22.00 per hour, depending on experience and qualifications.
• Opportunities to advance and earn more as you develop your skills and take on new responsibilities.
• We prioritize promoting from within by providing ongoing opportunities to learn, grow, and build your career with OURCU.

Location and Schedule

This is a full-time, in-person role based at our Mountain View Branch in Shelton, WA. The schedule is Monday through Friday:

• 8:45 a.m. – 5:45 p.m. (Fridays until 6:15 p.m.)

Ready to Make a Difference?

If you enjoy helping others, take initiative, love learning, and want to be part of a team that supports one another while making a positive impact in our community, we would love to hear from you.

Join OURCU, where we serve members with heart, integrity, and local pride!

OURCU is an Equal Opportunity Employer. If you require accommodations during the application process, please contact hrteam@ourcu.com or call (800) 426-5657.

As part of our employment process we require a criminal background check and credit check.

Salary : $18 - $27