What are the responsibilities and job description for the FRONT DESK ASSOCIATE position at Oula?
Oula delivers better maternity care built around our patients - offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we've expanded our services to include Preconception and Miscarriage Care, Pregnancy Care, Hospital-Based Delivery, Postpartum Support, and Gynecology. We have 3 clinics in New York, with exciting expansion on the Horizon! Come join our team of clinicians, innovators, operators, and technologists, passionate about setting a new standard in maternity care.
About the Role :
We are looking for a Front Desk Associate to join our collaborative maternity practice. We're searching for an individual who is thoughtful and passionate about delivering patient-centric care and is excited to join a dynamic and innovative team.
In addition to helping shape Oula's patient's overall clinical experience, you will also be responsible for routine administrative tasks that help ensure the clinics run smoothly and that patients are greeted, checked in, roomed, and checked out in a timely manner. This is the perfect opportunity for an individual that is excited to help execute a new best-in-class maternity care experience.
This is a full time position and is based in our Brooklyn clinic. This is a benefits-eligible position and the compensation range is $20- $25 / hour.
Key Responsibilities :
- Checking patients in and out
- Answering patient phone calls
- Collecting co-pays and facilitating insurance billing
- Medical Record Retrieval / Tracking
- Preparation of and participation in daily huddles to ensure the clinic runs smoothly
- Work with your Clinical Operations Manager to review and upkeep clinic schedules; including scheduling patients for routine clinic appointments, blood draws, sonograms and other appointments as well as handling reschedules and late patient communication.
- General front of house maintenance - daily checklists, taking out trash as needed, refreshing the plants, making sure snacks, water & tea are stocked, etc.
- Occasional administrative tasks associated with daily clinic operations
About You :
Desired Experience & Qualifications :
Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.
Salary Range
20-$25 USD
Oula's Commitment as an Equal Opportunity Employer :
We want you to know : You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter - this is where you can really state your case for
Salary : $20 - $25
