Scheduler - Stephenson Cancer Center - Utica Park Clinic

Position Title: Scheduler - Stephenson Cancer Center - Utica Park Clinic Department: Hillcrest Infusion Center Job Description: General Description: Schedules patient testing/procedures/admissions; obtains pre- cert/authorization numbers and enters in the scheduling or registration system; obtains and enters accurate insurance information; answers incoming phone calls. Essential Responsibilities: Answer telephone in a timely and professional manner. Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions through the Meditech scheduling module. Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease on benefits. Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module. Ensure that any edits performed in the scheduling module are also duplicated in the admissions module. Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time. Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system. Select the correct patient medical record number consistently. Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available. Utilize appropriate method/tool to communicate with Patient Access and other facility departments, as necessary. Edit medical accounts to a PRE status per facility or SSC standards and guidelines. Receive, maintain, and index physician orders per facility and SSC standards and guidelines. Attends in-service presentations and completes mandatory education week. General Responsibilities: Performs other duties as assigned. Minimum Qualifications: Education: High school diploma or GED required. Experience: None required. 1 or more years of work experience in scheduling preferred. Licensure/Certifications/Registrations Required: None required. Knowledge, Skills and Abilities: Communication - communicates clearly and concisely, verbally and in writing. Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Interpersonal skills - able to work effectively with other employees, patients and external parties. PC skills - demonstrates proficiency in PC applications as required. Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems. Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately. Current OU Health Employees - Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family. OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.