Patient Access Team Lead - Edmond Medical Center - 11:30A - 8:00P, Rotating Weekends

Position Title: Patient Access Team Lead - Edmond Medical Center - 11:30A - 8:00P, Rotating Weekends Department: Admitting Job Description: General Description: Responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor. Aid staff level employees as necessary to ensure compliance with department policies and procedures. Assist supervisor with staffing, report reconciliation, Quality Assurance (QA) process, and other duties as assigned. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Staffs and orders supplies according to budget guidelines and department needs. Maintains QA statistics (including patient wait times, etc.) and reports results to Supervisor. Oversees the daily activities of the registration area to ensure department standards are met. Assists Supervisor in educating registration staff of any changes pertinent to their roles. When appropriate, relieves staff members during employee sick/vacation time. Secures all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients. Works closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach. Excels in all functions performed by patient representatives. Collects/requests deposits and copays. Assumes on-call responsibilities to insure adequate staffing and problem-solving. Registers all patient types. Assists in resolving patient concerns. Assists Supervisor to ensure all personnel department policies and procedures are followed. Acts in capacity of supervisor in his/her absence and informs Supervisor of all issues upon his/her return. Maintains effectiveness of patient flow. Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards. Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues. General Responsibilities: Performs other duties as assigned. Minimum Qualifications: Education: High School Diploma or GED. Experience: Five (5) years of experience required. Licensure/Certifications/Registrations Required: None required. Knowledge, Skills and Abilities: Communication - communicates clearly and concisely, verbally and in writing. Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations. Interpersonal skills - able to work effectively with other employees, patients, and external parties. PC skills - demonstrates proficiency in PC applications as required. Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems. Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately. Current OU Health Employees - Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family. OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.