What are the responsibilities and job description for the Warehouse Supervisor position at OTW Shipping?
Job description:
Before you scroll... is this you?
- The 20% of people who get 80% of the things done.
- Eager to learn. If something goes wrong, you need to know how and why.
- A humble leader. You lead from the front.
- Consistent. If something needs to be done, you'll make sure it gets done right.
- Meticulous. Every problem is analyzed in detail and resolved quickly.
- Uplifting. You bring the energy!
So, is this you? If so, read on, we're a match. Read the instructions on how to apply and make sure you are considered that are provided at the bottom of this page.
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Who are we?
- OTW Shipping. Your friendly neighborhood fulfillment center in East Hartford.
- A small, tight-knit group of A-players who hold high standards for ourselves and the rest of the team.
- Growing and building our core team for years to come.
What will I do?
You are our Quarterback. Fully responsible for organizing and executing the day-to-day operational gameplan, managing a team of at least 5 employees with a complex client-base. You'll have LOTS of opportunity to help shape our team as we grow. More on that later!
Day-to-Day Operations
- Live in our WMS, ShipHero, to monitor and organize the day.
- Manage the full scope of fulfillment from inbound, to inventory management, to outbound to ensure compliance with SLAs.
- Assist on the line as needed to keep operations running efficiently.
- Communicate with clients for warehouse-related tasks.
Process Improvement
- Use analytics to identify trends, improve efficiency, and support client growth strategies.
- Hire, train, and evaluate new employees.
- Mold the core of our fulfillment team as we prepare for strong growth in 2026.
Hours and pay?
Monday-Friday: 7:30am-4:30pm. Some Saturday shifts required. Must work 2 holidays per year.
$29-36/hr, depending on experience.
What you bring to the table:
Qualifications
- Previous supervisory/managerial experience in a logistics environment, particularly with DTC (direct to consumer) eCommerce operations is required.
- Familiarity with 3PL systems & WMS, fulfillment processes is required (candidates with experience with ShipHero WMS are preferred).
- Experience with Amazon FBA and retail fulfillment is a plus.
Skills
- An eagerness to excel. You don't just want, but need to be consistent, efficient, and organized.
- You’re tech-savvy. We use some awesome software that requires a good understanding of computers and ability to easily troubleshoot issues.
- You're proactive. You anticipate problems before they become problems and come with solutions, considering second order implications.
- Numbers-driven and numbers-focused: An analytical mindset with strict attention to detail.
- Committed. What you put into your job, we'll give back to you with training opportunities, bonuses, and more.
- A "people" person: We place a lot of trust in our employees and want you to help cultivate and define our team's culture.
- Humility. No task is "below" anyone. You'll find everyone from our warehouse team members to our co-founders in the trenches doing the same work you're doing.
Why OTW Shipping?
The Challenge:We're growing and learning everyday. You'll have plenty of opportunity to build new skills.
The Team:A great group of people willing to invest in your potential.
The Growth: We want you to continue to learn and develop and will find ways to make that happen.
How to apply:
- Apply on really and include your resume.
- For the last question in the screening, tell us why you're excited at the opportunity to join the team and include your initials. Only 1% of candidates follow this instruction. We're looking for the 1%.
Disclaimer
- Duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned to the employee from time to time.
Job Type: Full-time
Pay: $29.00 - $36.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- Please provide a response to the question at the bottom of the original job listing.
Experience:
- Warehouse supervisor: 2 years (Required)
- WMS: 1 year (Required)
- 3PL/eCommerce fulfillment: 1 year (Required)
Work Location: In person
Salary : $29 - $36