What are the responsibilities and job description for the Patient Care Coordinator position at Ottobock?
Summary Statement
ProCare has served patients in Georgia for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve
We have an exciting opportunity for a Patient Care Coordinator in Stockbridge, GA to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience.
Duties & Responsibilities
ProCare has served patients in Georgia for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve
We have an exciting opportunity for a Patient Care Coordinator in Stockbridge, GA to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience.
Duties & Responsibilities
- Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
- Greeting and directing visitors.
- Assist with scheduling or modifying patient appointments.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
- Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
- Assist in securing insurance authorizations for patient cases as needed.
- Create patient account profile in the Medical Record system.
- Perform light shipping and receiving of medical device products and components.
- Maintain a clean office work environment.
- Accept cash payments from patients as appropriate.
- Comply with Corporate Compliance and HIPAA responsibilities.
- Provide coverage in other local offices if necessary.
- Perform other duties and special projects as assigned.
- High school diploma or equivalent.
- Proficient in MS Office and databases.
- Strong communication and interpersonal skills.
- Excellent organizational, analytical, and time management skills
- Office administrative management experience, preferably in a medical/dental/therapy office.
- Knowledge of Medicare, Medicaid preferred.
- Insurance verification experience.
- Customer service experience.
- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Generous PTO
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- DailyPay by ADP
- 401k match up to 3.5%