Clinical Liaison (St. Louis)

Summary Statement

Prosthetic and Orthotic Care, Inc. (P&O Care) was founded in 2002 to improve the quality of patients' lives by providing innovative, custom prosthetic and orthotic services. In 2021, P&O Care joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement.. We are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.

We are currently looking for a Clinical Liaison to support market development in St. Louis, MO.

This person will serve as the backbone to our market development efforts by creating long lasting relationships with referral sources for the region.  The role includes working closely with patients and their families to educate and inform them of the process of care needed.  

Duties & Responsibilities

• Responsible for assisting in the growth of the location’s market.  
• Develop, solidify, and augment relationships with healthcare facilities. 
• Help with the efforts to increase patient referrals by identifying new sources and developing positive relationships with all referral sources. 
• Schedule and host in-services and facility tours. 
• Operate with an “on-call” mentality daily to perform in a time sensitive manner and adhere to all physician requests.
• Carries out and assists with administrative market development duties created by the management team.   
• Collaborate with the marketing team to create content for the market. 
• Research and stay up to date on respective markets to monitor changes, trends and/or emerging needs.
• Represent the company at trade shows and continuing education opportunities by positively promoting the brand and educating the community about the history and value of the company. 
• Coordinate the follow up of new referrals and leads. 
• Assist Intake Coordinators, as necessary. 
• Strictly adhere to all HIPPA standards regarding patient information. 
• Regular time spent traveling in car to visit healthcare facilities.
• Perform other duties and special projects as assigned. 
  
  

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or active clinical licensure; experience may be substituted for education
• Experience with medical sales or medical case management
• Proven track record of successfully managing customer relationships
• Knowledge of prosthetics and orthotics devices, services, and clinical workflows
• Understanding of medical terminology preferred
• Knowledge of Medicare and Medicaid preferred
• Familiarity with different sales techniques and pipeline management
• Thorough understanding of Microsoft Office and databases
• Outstanding communication and interpersonal skills
• Advanced communication skills, relationship-building abilities, and professional presence
• Proven ability in critical thinking and problem-solving
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks to completion
• Self-motivated with the ability to work independently with minimal supervision
• Ability to maintain confidentiality of company financial and other sensitive information
• Valid driver's license and reliable transportation
• Ability to travel for patient care and outreach activities
• Flexibility to work outside regular business hours as needed
  
  

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave