What are the responsibilities and job description for the Accounts Receivable Specialist position at Ottobock?
Summary Statement
At Ottobock.care, we are the result of a collaboration between specialized orthotic and prosthetic clinics, each with its own unique legacy and expertise. Our global reach unites clinicians and clinics from across the world, bound by a shared commitment to delivering exceptional orthotic and prosthetic solutions.
When you join Ottobock.care, you're not just starting a job. You’ll help create the structure that supports scalable, patient-centered growth.
We are looking for an Accounts Receivable Specialist to ensure services are paid by the insurance payor. This includes working correspondence, appeals, and denials. (Required work schedule 8AM-5PM Eastern Time Zone )
Duties & Responsibilities
At Ottobock.care, we are the result of a collaboration between specialized orthotic and prosthetic clinics, each with its own unique legacy and expertise. Our global reach unites clinicians and clinics from across the world, bound by a shared commitment to delivering exceptional orthotic and prosthetic solutions.
When you join Ottobock.care, you're not just starting a job. You’ll help create the structure that supports scalable, patient-centered growth.
We are looking for an Accounts Receivable Specialist to ensure services are paid by the insurance payor. This includes working correspondence, appeals, and denials. (Required work schedule 8AM-5PM Eastern Time Zone )
Duties & Responsibilities
- Contact insurance payors by telephone or online regarding non-payment or short payment on outstanding claims
- Contact patient on outstanding balances, assist with payment plans and financial hardships
- Review denied claims and determine next level of action
- Resubmit corrected claims to payors for reprocessing
- Respond to insurance payor correspondence
- Work AR aging reports for payors and patients
- Print and mail claim forms to insurance payors as need
- Submit write-offs, adjustments, and refunds
- Daily processing of tasks assigned directly to you from the billing software system
- Work accounts promptly to ensure claims are processed appropriately
- Provide exceptional customer service to all internal and external customers
- Remain conscious of all policy changes and denial trends implemented by insurance payors
- Meets work standards by following production and productivity quality standards
- Perform other duties as assigned
- Minimum 1 year of experience in medical billing, collections, and accounts receivable
- Experience with claims processing and insurance payer requirements (Medicare, Medicaid, commercial)
- High school diploma or equivalent required
- Prior remote work experience preferred
- Availability to work 8:00 AM – 5:00 PM Eastern Time
- Strong problem-solving and analytical skills
- Effective verbal and written communication
- Ability to work independently and collaboratively
- Detail-oriented with a focus on accuracy and quality
- Strong time management and productivity skills
- Adaptable in a fast-paced, changing environment
- Reliable, accountable, and able to meet deadlines
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Paid time off
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- 401k match up to 3.5%