IT Support Engineer

Otter Tail Corporation (OTC) is hiring an IT Support Engineer to join our Information Technology team. The IT Support Engineer supports the development, implementation, and ongoing operation of the organization’s information systems, with a strong focus on end‑user support, device management, and systems operations. Reporting to the Manager of Information Systems, this role partners closely with internal teams to provide technical support, assist with system improvements, and ensure technology effectively supports business operations across the organization.

We are seeking a candidate with strong problem‑solving skills, a customer‑service mindset, and the ability to work independently while collaborating effectively with others. The ideal candidate will have a solid understanding of desktop systems, operating systems, and enterprise IT environments, along with the ability to communicate technical information clearly to users.

Responsibilities:

• Provides day‑to‑day technical support to users, responding to inquiries related to system access, applications, and device issues.
• Troubleshoots hardware, software, and system issues, identifying root causes and implementing timely resolutions.
• Deploys, configures, and supports laptops, tablets, and other company‑issued devices.
• Configures, installs, and supports information systems and related hardware to ensure reliable and effective operations.
• Develops, packages, and maintains operating systems and applications using automated deployment tools for Windows environments.
• Applies system updates, patches, and configuration changes to support security, consistency, and performance.
• Assists with the evaluation and implementation of software solutions and system improvements.
• Participates in system assessments, surveys, and continuous improvement initiatives.
• Performs internal control‑related responsibilities and other duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent experience in Information Technology or a related field.
• 2 years of experience in an IT support or related role.
• Prior experience working in an enterprise‑level business environment preferred.

We believe in fostering a strong partnership with our employees. To support their growth and career aspirations, we offer the following benefits:

• Competitive wage & benefit package:
  • The expected base compensation for this role is $65,000-$82,000 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.
  • Incentive plans
  • Retirement Savings Plan (401k) with employer match
  • Health, dental, vision, health and flexible spending accounts, disability and life insurance plan options
• Career development is important to our long-term success. All Otter Tail Corporation employees have the opportunity to participate in our professional development program.
• Mental health support, as well as competitive paid time off to help our employees maintain their overall well-being.

To apply, go to www.ottertail.com and visit our careers page.  In addition to the on-line application, candidates must upload a current resume. Applications will be accepted until position is filled.

Salary : $65,000 - $82,000