What are the responsibilities and job description for the Night Auditor position at Ottawa Group Hotels-Fairfield Inn/Hampton Inn?
Night Auditor
Reports to: Operations Manager
Department: Rooms
WHO WE ARE
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
BENEFITS
- Competitive compensation package
- Full benefits package, including 401K with matching and paid time off from Day 1
- Growth company focused on expansion through strategic acquisition and development
- Hotel discounts at locations worldwide
JOB DESCRIPTION
The purpose of the Night Auditor at Hampton Inn & Suites Ottawa is to be responsible for overseeing nightly hotel operations, you will ensure accurate guest billing, maintain financial records, and provide exceptional service during late-night hours. Serves as a Manager on Duty during the hours of 11pm to 7am. Ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Check guests in/out, process payments, and handle AYS duties.
- Reconcile guest serviceagentpaperwork and credit card transactions.
- Post room charges, distribute folios, and reconcile gift shop and banquet paperwork.
- Run daily close-out reports, process nightaudit, andmaintainthe front desklog book.
- Handle guest mail, messages, and faxes, ensuringtimelydelivery.
- Must be able to stand for extended periods, walk, bend, andcrouch.
- Ability to follow safety protocols and work under rotating shifts, including weekends and night shifts, as needed.
- Flexible schedule with rotating shifts, including weekends, nights, and potential overtime.
QUALIFICATIONS
- Minimum one year of hotel front desk or accounting experience preferred.
- Strong communicationskills and ability to perform basic math calculations.
- Ability to analyze data and make decisionsregardingguest check-in/out processes.