What are the responsibilities and job description for the Customer Relations Representative position at Ottawa Dental Laboratory?
The Ottawa Dental Laboratory, founded in 1937, is a family owned and operated business located in Ottawa, IL, and is seeking candidates for the position of Full-Time Customer Relations Representative at our Greendale, WI location.
Primary Responsibilities:
- Represent the dental lab as a liaison between the customer and production team
- Interact with customers via telephone; inbound & outbound
- Facilitate customer interaction tracking via CRM
- Assist production management with workflow pertaining to customer needs (i.e.: due dates, outstanding technical items relevant to cases, on-hold case status, work capacity, etc.)
- Participate in case planning activities as needed
- Contribute to synergies amongst the ODL production team, sales & marketing team, shipping & receiving team, and customers
Knowledge, Skills & Abilities:
- A strong background and experience in customer service
- Strong communication skills; proactive, timely, effective (both written and oral)
- Proficient in Microsoft Word/Excel, Power Point and other supporting software tools
- Willingness and eagerness to learn
- Positive team player & attitude
Schedule: Monday through Friday; 8:30am-5:00pm
We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. IMPORTANT: If the Government cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Job Type: Full-time
Pay: $16.90 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- What interests you most about working in customer relations?
Ability to Commute:
- Greendale, WI 53129 (Required)
Work Location: In person
Salary : $17