Systems Support Specialist

SUMMARY:

Provides technical support, configuration, installation, and repair of computer workstations, servers, software, and infrastructure.

ESSENTIAL FUNCTIONS:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. .

• Participates in activities related to network administration, server maintenance, computer support, mobile data support and installation, and GIS database support.

• Installs, maintains, troubleshoots, and supports the hardware and software associated with the organizations computers and network infrastructure including software applications, voice radio and data systems, networked computers, cabling, modems, printers, and associated peripherals.

• Participates in the administration and maintenance of voice radio systems and related equipment and hardware. Integrates systems and compatibility of software and hardware in a mobile environment.

• Performs routine repair, preventative maintenance, and licensing of PC's, voice radio and data systems, networks, and associated peripherals. Assists in supporting mobile data computers with software and hardware.

• Performs technical support in response to trouble calls from internal and external users.

• Collaborates with vendors to determine solutions on complex technology issues.

• Assists in administration and maintenance of the wide area network, local area network, wireless network, and private mobile network for police and fire departments.

• Assists in the maintenance of GIS/AVL applications. Participates in the editing, cleaning, and building of GIS layers and other GIS/AVL functionality.

• Develops, implements, and conducts training programs on the use of computers, mobile data devices, radios, and related software and hardware.

• Understand the Dispatch Supervisor, Communications Specialist 1 and Communications Specialist 2 roles.

• Conducts research and makes recommendations for software and hardware improvements; assists with installation, upgrades, and special projects as needed.

• Responds to emergency technical issues.

• Maintains currency of new administrative techniques and current issues through continued education and professional growth; attends conferences, workshops and seminars; maintains currency with trends and developments in the field of Information Technology hardware and software.

• Maintains and controls user access to all mobile applications and has an awareness of all software being used on devices owned by OCCDA.

• Completes all other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

High School Diploma/GED; AND two (2) years of experience providing hardware and software problem resolution and technical support; OR an equivalent combination of education, training and experience.

Required Certificates, Licenses, and Registrations:

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• Driver's License

• LEIN Certification

• VPN Certification within six (6) months of date of hire

• Security Plus Certification within one (1) year of date of hire

Required Knowledge and Skills

Required Knowledge:

• Local area network hardware and software capabilities and installation techniques.

• Principles, practices and techniques in the maintenance of computer hardware and software.

• Laws, ordinances, practices, and other regulations pertaining to emergency services, 911 public safety dispatching, and related tasks.

• Operation of computer-aided dispatch systems, mobile radio communication technology, and other related equipment and systems.

• Use of technology management tools and problem analysis techniques.

• Principles and practices of installing, configuring and maintaining Windows server operating systems.

• Record keeping procedures and requirements.

• Techniques for working with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds.

• Correct business English, including spelling, grammar and punctuation.

Required Skills:

• Installing, maintaining and troubleshooting computer hardware and software.

• Interpreting technical materials.

• Communicating effectively in both oral and written forms.

• Use of troubleshooting tools, techniques and problem-solving methods.

• Evaluating and providing recommendations for operations, hardware and software acquisitions, and upgrades.

• Maintaining accurate records and files.

• Preparing clear and concise reports, correspondence and other written materials.

• Using initiative and independent judgment within established procedural guidelines.

• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.

• Establishing and maintaining effective working relationships with those contacted in the course of performing work duties.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Must be able to perform essential job functions with or without reasonable accommodation, including, but not limited to, visual and/or audiological appliances and devices to increase mobility.

Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 50 pounds; vision to read printed materials and computer screens; hearing and speech to communicate effectively in person or over the telephone.

WORKING ENVIRONMENT:

Work is performed in an office setting. Travel is required to branches and office locations throughout the Agency's geographic area.

Job Type: Full-time

Pay: $68, $83,382.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $83,382