Manager

Position Overview

The Restaurant Manager is responsible for overseeing daily operations, driving service excellence, and fostering a positive, professional work environment. This role balances guest relations, team leadership, and financial accountability, while upholding Ottava Via’s brand standards.

Responsibilities

• Supervise and coordinate daily front-of-house operations (lunch and dinner service)
• Lead, train, schedule, and mentor FOH staff (servers, hosts, bartenders, bussers)
• Ensure service quality, timing, and consistency across all shifts
• Manage reservations, seating flow, and guest communications
• Collaborate with kitchen leadership on menu changes, specials, and timing
• Handle guest feedback and implement service recovery strategies
• Monitor and control budgets, labor, and cost of goods; maintain P&L targets
• Oversee inventory, ordering, and vendor relations
• Ensure compliance with food safety, sanitation, and liquor laws
• Support marketing and promotions in partnership with ownership
• Create and maintain a strong, positive team culture

Requirements

• 3–5 years of restaurant management or supervisory experience (upscale casual, fine dining, or Italian preferred)
• Proven ability to lead and motivate teams of 20–50 staff
• Strong background in guest service, conflict resolution, and staff training
• Experience with budgets, P&L management, inventory, and scheduling
• Excellent communication, organizational, and multitasking skills
• ServSafe (or equivalent) certification required; alcohol service certification preferred
• Bachelor’s degree in Hospitality Management, Business, or related field a plus, but not required

Skills & Qualities

• Hands-on leadership and coaching mindset
• Financial acumen and attention to detail
• High emotional intelligence and calm under pressure
• Ability to balance guest satisfaction with business profitability
• Comfortable with POS, reservation, and restaurant management systems
• Alignment with Ottava Via’s mission of rustic Italian hospitality

Compensation & Benefits

• Competitive salary, commensurate with experience
• Performance-based bonuses
• Dining discounts and perks
• Opportunities for growth and professional development

How to Apply

Submit your resume and a brief cover letter describing why you’d be a strong fit for Ottava Via’s leadership team.

Centered right in the heart of Corktown, Detroit, Ottava Via serves homemade Italian dishes in a warm and inviting setting. Patio seating and an outdoor Bocce Ball court is available

Salary : $50,000 - $70,000