Manager, Manufacturing Systems Solutions

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Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

The Manager, Manufacturing Systems Solutions will provide solution leadership and functional ownership for manufacturing and supply chain systems across North America, with primary focus on JD Edwards and connected procurement, inventory, supplier, logistics, EDI, and factory solutions. Acting as the solution architect for this domain, they will translate business capabilities into end-to-end solution designs spanning processes, applications, integrations, data, security, controls, and operational support. They will work closely with Manufacturing Operations, Supply Chain, Purchasing, Finance, Engineering, enterprise architects, cybersecurity, external suppliers, and delivery partners to define scalable solutions and drive execution from business architecture and requirements through design, deployment, and operation. In the near term, this role will concentrate on supporting North America manufacturing operations while aligning solutions with broader Smart Factory, and enterprise standardization objectives. We seek candidates who demonstrate initiative, structured problem-solving, delivery accountability, and the ability to communicate complex business and technical topics. The role is primarily based in Florence, SC.

On a typical day you will:

• Drive solutions that enhance JD Edwards and connected manufacturing and supply chain capabilities, including procurement, inventory, supplier collaboration, logistics, EDI, material planning, and operational reporting.

• Develop solution option assessments and recommendations that clearly articulate business value, cost, risk, dependencies, scalability, and operational impact.

• Define solution principles and architecture guardrails that promote standardization, reuse, secure integration, supportability, and minimal site-specific customization.

• Lead capability definition, requirements discovery, process mapping, functional specifications, business rules, data requirements, non-functional requirements, acceptance criteria, and traceability from business need through production deployment.

• Lead solution design across business process, application, integration, data, security, and infrastructure layers; document target-state architecture, system boundaries, design decisions, and transition plans; and guide development, testing, cutover, and stabilization.

• Lead supplier-facing and partner-enabled initiatives, including supplier onboarding, EDI transactions, logistics integrations, training, adoption, and issue resolution.

• Support multiple workstreams by coordinating assignments, managing dependencies and blocking issues, maintaining risks and decisions, and facilitating timely resolution of challenges.

• Evaluate business requests and production issues to identify root causes, clarify business impact, compare solution options, and make architecture recommendations that minimize unnecessary customization, technical debt, duplication, and long-term support risk.

• Provide technical and functional direction to consultants and delivery partners, review solution designs and estimates, challenge assumptions, enforce architecture guardrails, monitor commitments, and ensure effective knowledge transfer to internal teams.

• Lead the people side of change by explaining the business rationale, preparing users for new processes, supporting training, and driving adoption across factories and functions.

• Maintain accurate system and process documentation, provide concise progress reporting, and ensure cost-effective use of resources to deliver measurable business outcomes.

What you will need to be successful:

• Bachelor's degree in information technology, engineering, computer science, supply chain, operations, business administration, or an equivalent combination of education and experience

• 7-10 years of experience in manufacturing systems, supply chain technology, enterprise applications, or a similar environment

• Strong functional and solution-design experience with JD Edwards EnterpriseOne in a manufacturing or distribution context, including procurement, inventory, manufacturing, sales orders, supplier management, MRP, logistics, or related finance transactions

• Demonstrated experience functioning as a solution architect or lead solution designer, taking complex capabilities from business requirements through target-state architecture, functional and integration design, testing, deployment, and production stabilization

• Experience designing enterprise integrations involving EDI, supplier platforms, logistics providers, middleware, APIs, event or batch interfaces, and data ownership across system boundaries

• Ability to create and communicate end-to-end solution architecture covering business processes, application dependencies, master and transactional data, interfaces, workflows, security roles, controls, resilience, and exception handling

• Experience partnering with factory users, business process owners, developers, infrastructure teams, and external delivery partners

• High level of collaboration and interpersonal skill, with the ability to communicate complex ideas, surface risks, anticipate objections, and influence decisions across business and technology stakeholders

• Ability to simplify complex problems, navigate ambiguity, prioritize critical work, and drive actions and decisions to closure

• Self-motivated and able to work autonomously in a fast-paced, matrixed environment

• Strong analytical, architecture communication, vendor-management, and stakeholder-management skills, with the ability to simplify complex solution options, explain trade-offs, and drive clear design decisions

• Ability to travel up to 10%

Preferred Qualifications

• Experience with JD Edwards integrations involving warehouse, supplier, transportation, labeling, mobile-scanning, shop-floor, or factory systems

• Experience with EDI purchase orders, acknowledgements, advance shipping notices, receipts, invoices, or supplier onboarding

• Knowledge of manufacturing master data, item structures, locations, bills of material, routings, work centers, and inventory transactions

• Experience with ServiceNow, Azure DevOps, Jira, or comparable requirements, change, and delivery-management tools

• Experience with Agile or SAFe delivery models, cloud deployments, data migration, reporting, analytics, or AI-enabled supply chain applications

Additional Comments:

Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.

• Enjoy three weeks of paid vacation, along with paid company holidays

• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.

• Life insurance and disability coverage to protect you and your family.

• Voluntary benefits, including options for legal, pet, home, and auto insurance.

• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.

• Pursue your educational goals with our tuition reimbursement program.

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .

Become a part of the Otis team and help us #Buildwhatsnext!