What are the responsibilities and job description for the Account Manager position at Otis?
Date Posted:
2026-10-14Country:
United States of AmericaLocation:
OT454: TMR - LITTLE ROCK, AR 1419 Westpark Drive Suite F, LITTLE ROCK, AR, 72204 USAWould you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
Otis is growing, and we are looking for a Service Sales Account Manager to join our team in Little Rock, Arkansas .
In this customer-focused role, you will manage commercial accounts, build strong customer relationships, identify sales opportunities, and provide a high level of service and support.
This is a great opportunity for someone with a background in B2B sales, account management, customer relationship management, or service sales who is interested in bringing their experience to the elevator industry.
On a typical day you will:
- Manage and develop relationships with commercial customers
- Serve as a primary point of contact for customer needs and account support
- Maintain regular communication and build long-term customer partnerships
- Identify repair, modernization, and other sales opportunities within existing accounts
- Develop sales opportunities through relationship building, networking, bids, and tenders
- Manage sales opportunities, pipeline, and forecasts using Otis sales tools
- Conduct sales negotiations and close opportunities
- Network and build relationships within the local business community Collaborate with sales and field colleagues to support customers and business growth
What you will need to be successful:
- 5 years of sales, account management, or related customer-facing sales experience
- High school diploma with relevant professional experience
- Strong customer service and relationship-building skills
- Experience managing customer accounts and developing long-term partnerships
- Strong interpersonal, written, verbal, and presentation skills
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable networking and developing new business relationships
- Ability to work primarily in office in Little Rock, Arkansas Ability to travel occasionally based on business needs
Elevator industry experience is not required. Candidates with transferable experience in B2B sales, account management, customer relationship management, or service-focused sales are encouraged to apply.
Work Authorization:
Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.
Benefits:
Otis currently provides our colleagues with the following benefits:
- 401(k) plan that includes generous company match and a separate automatic retirement contribution
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
- Three weeks paid vacation and paid company holidays
- Paid sick leave - Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, such as legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
Apply today and see what's next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Benefits:
Health Insurance, Maternity & Paternity Leave, Vacation & Paid Time Off