Account Manager

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Urban Elevator Services (UES) California is searching for a highly motivated Sales Generalist responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned geography for maintenance, repair, and modernization sales.

On a typical day you will:

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth.

• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.

• Manage and nurture account relationships to drive renewals and repair opportunity.

• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts.

• Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor

• Partner with branch business development sales team to identify business development opportunities.

• Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message.

• Use the company's sales tools to effectively track opportunities, pipeline, and forecast sales results.

• Manage opportunities in the CRM pipeline and provide accurate forecasting.

What you will need to be successful:

• bachelor’s degree or equivalent work experience required.

• Ability to work in a highly team-oriented and dynamic environment.

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.

• Candidate must be customer centric with a strong desire to achieve customer satisfaction.

• Need to be self-motivated and able to manage many simultaneous projects and responsibilities.

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.

• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

• 5 years of outside sales experience preferred

Location: This position is hybrid remote, with 5% of travel throughout the year in addition to customer meetings and periodic office meetings.

Urban Elevator Services California is an independent elevator company acquired by Otis Elevator Company in 2025. Our business objective is to be recognized as the premier regional, and more specifically, local elevator maintenance, repair, and modernization company. We offer quality maintenance, repair and modernization services for all types of vertical transportation systems regardless of the original manufacturer. Urban maintains the same core values of people, safety, quality, and integrity. So just imagine where we can take you!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!