What are the responsibilities and job description for the Collector position at OTIS Federal Credit Union?
About OTIS FCU
Founded in 1954, OTIS Federal Credit Union is a member-owned, not-for-profit financial institution serving over 12,000 members in nine Maine counties. We are growing - join the OTIS FCU family today!
Summary of Position
We are seeking a Collector to join our growing team. In this role you will be in contact with delinquent members and take appropriate steps to help bring their account or loan to a satisfactory status. The ideal candidate will be able to multi-task, maintain professionalism and confidentiality, and have a passion for helping members who are in difficult financial situations.
Schedule
Full-time, weekdays 8:20a-5:00p
Benefits
- Medical, Dental, Vision, Life insurance
- Short-term and Long-term Disability – 100% employer paid
- 401(k) with employer match
- Generous PTO and paid holidays
- Paid volunteer time
- Competitive pay
- Tuition reimbursement
Essential Functions & Responsibilities
- Contact members who are in delinquent or negative status by phone and mail.
- Work with our Member Payroll department to schedule and process payments to loans and negative accounts.
- Analyze delinquent loans and negative accounts on an individual basis and make recommendations to management to repossess or charge off when collection efforts become unsuccessful.
- Maintain accurate files and reports on all collection activities.
- Testify at legal proceedings as required and work with attorneys on charged off shares, share drafts, and loans.
- Work with repossession and/or auction companies regarding repossessed collateral.
- Handle force placed insurance, bankruptcies, credit reporting issues, and municipality liens on property as needed.
- Inform management of trends in loan underwriting contributing to loan delinquencies and charge-offs.
Knowledge & Skills Required
- Experience: 1-3 years similar or related experience
- Education: High school diploma or GED
- Interpersonal Skills: Motivating or influencing others is a material part of the job. Position requires a significant level of trustworthiness and diplomacy, and the ability to build sound relationships with companies and/or individuals.
- Other Skills: Proficiency with Microsoft Word, Excel, and Outlook; effective verbal and written communication skills; ability to maintain confidentiality.
Please submit a cover letter and resume detailing your relevant experience by email to employment@otisfcu.coop; by mail to PO Box 27, Jay, ME 04239; or in person at 170 Main Street in Jay. OTIS FCU is an Equal Opportunity Employer.
Please Note: This is not a complete statement of all duties and responsibilities comprising the position.
Job Type: Full-time
Work Location: In person