What are the responsibilities and job description for the Student Services Generalist - Temporary position at Otis College of Art and Design?
Student Services Generalist - Temporary
We are searching for an experienced Student Services Generalist - Temporary at our Goldsmith Campus - Westchester campus.
Primary Duties and Responsibilities:
The
Student Services Generalist provides first-line student support in a shared
services environment to ensure issues related to financial aid, registration,
and student accounts are handled with a high degree of customer satisfaction,
timely response, and resolution. This position triages requests and inquiries
from parents, students, and other sources by assisting with and resolving
routine questions/issues and escalating more complicated matters to upper
management. This position reports directly to the Assistant Director of One
Stop. CORE DUTIES and RESPONSIBILITIES: Fields inquiries and requests from students and other authorized
parties in person, by phone, or via email on matters related to financial aid,
registration, student accounts, and the online self-service system. Serves as
the first-line of contact to manage cases to resolution. Determines the
appropriate resolution and escalates requests for exception and/or in-depth
research to the appropriate upper-management subject-matter expert.
• Reviews a variety of student
paperwork for accuracy and completeness before processing. Documents may
include but are not limited to: transcript requests, verification forms,
financial deferments/cancellations/postponements, veteran enrollment forms,
student emergency loans, government loans, and various appeals.
• Performs a variety of clerical
duties (i.e., answers main phone line, retrieves voicemail messages, responds
to main department email account, processes/prepares departmental mail,
• Performs registration functions such
as adds/drops/withdrawals and processes student schedules submitted in person,
by fax, and over the phone for all academic programs. Updates registration
information in the student information database and the federal government
database as appropriate.
• Meets with students and parents to
explain and clarify student account balances, financial obligations, payment
terms, and deadlines. Outlines strategies for tuition repayment. Answers
general questions about policies and procedures related to student accounts and
financial aid.
• Establishes and maintains student
files and records containing confidential student information. Ensures
reconciliation, security, integrity, and quality control of files/records per
departmental protocol and in accordance with FERPA regulations. Tracks and
locates missing items as needed.
• Maintains currency on policies,
procedures, and regulations pertaining to admissions, financial aid, student
accounts, registration, and other general student services.
●Serve as a live agent on the college’s chatbot, providing real-time assistance to students on financial aid, course registration, and student accounts.
• May assist with special events, as
assigned. May assist with the production and/or distribution of promotional
materials and arrange with vendors and other College departments for services,
site, facilities, catering, guest accommodations, travel arrangements, etc. May
attend functions to ensure satisfactory outcome as needed.
●Performs other related duties as assigned.
Required Qualifications:
Bachelor’s degree desired,
but a combination of experience/education may substitute for desired minimum
education. Two (2) years related work experience, particularly in a higher
education environment, preferred. Must be able to multi-task and work in a fast-paced
environment. Excellent time management, customer-service skills, and
interpersonal communication skills are required. Detail-oriented and
self-motivated is a must. Position requires high proficiency using Microsoft
Office programs including Outlook, Excel, Word. Knowledge of FERPA, Title IV
federal aid programs, and Banner computer programs is highly desirable. Fast
but accurate data entry skills necessary. Individuals with experience inputting
data using a ten (10) key pad or keyboard are highly desired. Must be able to
work efficiently, cooperatively and collaboratively in a team environment. Must have strong interpersonal and
communication skills. Demonstrated flexibility
and adaptability to a changing work environment. PREFERRED SKILLS and EXPERIENCE: 1-2 years in a customer service position preferred
FLSA Status: Non-Exempt
Compensation Type: Hourly Wage
Salary Range: 22.00 - 24.00
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.