IS Delivery Leader

The IS Delivery Leader is accountable for the different initiatives of the dedicated service lines. The Leader partners with the Portfolio Partners to ensure initiatives are delivered with the intended business outcomes through the means of project implementation and operational support by the PMO team. The ideal candidate is a strong leader and critical thinker who excels at driving clarity, mitigating risk, and enabling teams to deliver business outcomes.

RESPONSIBILITIES:

Strategy, Business Initiative, Portfolio Engagement

• Develop program strategy in meeting business goals and priorities
• End-to-End ownership and accountability of clinical programs for strategic outcomes and business values
• Cross-Project coordination, dependency management, and strategic alignment
• Aligns and Adapt initiatives to business goals and stakeholder priorities
• Outcome-driven, focusing on strategic results and delivering business value, rather than project implementation alone
• Bridges strategy and execution across initiatives to maximize efficiency and chance of achieving business goals
• Partner with Portfolio Owner from ideation to implementation (business initiatives, values, business case, KPI definition & Collection, financial, implementation, KPI Collections)

Team & Project Management

• Direct (generate new thinking vs following instruction alone) and make decisions to guide team through challenges and unchartered areas
• Charter new areas and responsibilities as the organization evolves to meet business goals
• Provide direction and foster a culture of accountability, collaboration, and continuous improvement
• Supervise Delivery Managers of service lines
• Capacity planning of demands and incoming projects to ensure programs are aligned with company strategy, resource constraints, and operational priorities
• Delivery Manager assignment, prioritization, and recruitment of FTE/contractor
• Oversee project health throughout project life cycle. Get involved and be hands-on as required to ensure project success
• Provide support and coaching to other Delivery Leaders, Delivery Managers, and Delivery Specialists
• Owns, applies, and upholds Enterprise PMO governance and procedures to ensure adherence for success
• Serves as a point of project escalation. Pro-actively works across groups to mitigate risk and resolve issues
• Drives a behavior of transparency, urgency, results, and escalation as appropriate
• Review of work and deliveries of assigned Delivery Managers
• End to End project implementation ownership and accountability (Planning, Resource, Risk, Issue, Escalation, Financial, Execution, Delivery, Communication, Phase Gate, Deliverables/Artifacts, KPI collections)

Cross Functional

• Pro-actively develop and drive program delivery improvement
• End to End shared ownership of IT services from business initiatives, project implementation, financials, to operational sustainment (like reporting out of operational work)
• Stays abreast of other initiatives and operational work within the enterprise to develop a big-picture view
• Champion PMO improvement. Be the change agent in ideation, alignment, implementation, and adoption
• Be cross functional and able to lead outside of assigned scope of work.
• Partnership with Portfolio leaders, Business Analysts, CDLs, Finance, and other IS Towers to form strong partnership in solving enterprise problems and delivering solutions that meet our business needs
• Works collaboratively with business and technical stakeholders, regardless of reporting structure

REQUIREMENTS:

Knowledge and Experience

• 2-5 years of strategic program management experience
• 8-10 years of hands-on large scale and complex project implementation experience focused on clinical solutions used to deliver care to patients
• Demonstrated knowledge of clinical workflows and healthcare operations, coupled with program/project management experience.
• Expertise in EHR systems is a must
• Awareness of state and federal healthcare regulatory requirements that may impact program delivery
• Critical thinking is a must. Discipline in analyzing information, questioning assumptions, and evaluating arguments to form well-reasoned judgments and solve problems effectively without relying on status-quo or others' direction
• Expertise in program management methodologies (Waterfall, Agile, hybrid)
• Highly skilled at planning, organizing, time/task/resource/risk management
• Strong financial acumen; develop business cases and model financial impact of large programs to help educate the organization on decision making
• Ability to establish, review and adjust metrics to accurately track progress
• Bachelors degree

Soft Skills

• Self-Initiated in owning problem and developing solution without solely relying on other parties
• Strong executive communication skills and C-Level interaction
• Comfortable with ambiguity and has ability to get work done without always having complete information or well-defined structure
• Ability to matrix manage across a wide range of technical, business and executive team members with or without direct authority
• Ability to translate complex technical concepts into actionable strategies
• Build and maintain relationships across business units

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