What are the responsibilities and job description for the Hotel Manager position at OTH Hotels Resorts?
Where Hospitality Becomes Unscripted
Job Summary
At OTH Hotels Resorts, we don’t believe in service that’s scripted, we believe in hospitality that feels genuine, warm, and human. As a Hotel Manager, you play a critical role in shaping the guest experience and leading your team with purpose and personality. This role is more than overseeing daily operations; it’s about creating an environment where guests feel cared for and team members feel supported.
From elevating service standards and optimizing operations to coaching department leaders and fostering a culture rooted in our Unscripted values, you are the heartbeat of the hotel—ensuring every stay feels intentional, seamless, and unforgettable.
Key Responsibilities
Unscripted Hospitality is more than a service philosophy, it’s the way we lead, connect, and show up for one another. You’re empowered to read the moment, act with heart, and create experiences that feel personal rather than prescribed.
Join Us
If you’re ready to bring energy, leadership, and humanity to the guest experience and want to be part of a team that celebrates authenticity and service with soul this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.
This job description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities, duties, or skills required. Management reserves the right to modify, add, or remove duties as needed.
Job Summary
At OTH Hotels Resorts, we don’t believe in service that’s scripted, we believe in hospitality that feels genuine, warm, and human. As a Hotel Manager, you play a critical role in shaping the guest experience and leading your team with purpose and personality. This role is more than overseeing daily operations; it’s about creating an environment where guests feel cared for and team members feel supported.
From elevating service standards and optimizing operations to coaching department leaders and fostering a culture rooted in our Unscripted values, you are the heartbeat of the hotel—ensuring every stay feels intentional, seamless, and unforgettable.
Key Responsibilities
- Oversee daily hotel operations to ensure exceptional service and guest satisfaction across all departments.
- Lead, mentor, and develop department managers and supervisors, fostering a culture of teamwork and empowerment.
- Monitor financial performance, including budgeting, forecasting, labor management, and cost controls.
- Ensure compliance with brand standards, company policies, and regulatory requirements.
- Partner with Sales, Revenue Management, and the Front Office to maximize occupancy, ADR, and overall profitability.
- Respond to guest concerns with empathy and urgency, resolving issues in a way that reinforces our hospitality philosophy.
- Maintain a visible presence throughout the property, engaging with guests, supporting team members, and elevating service moments.
- Drive operational improvements by analyzing performance data, reviewing guest feedback, and implementing action plans.
- Support hiring, onboarding, and training initiatives to ensure a high-performing and engaged workforce.
- Champion a safe, clean, and well-maintained environment for guests and employees.
- A passionate hospitality leader with 3–5 years of management experience, preferably in hotel operations.
- Authentic, approachable, and committed to building meaningful relationships with both guests and team members.
- Skilled in coaching, motivating, and empowering teams to deliver their best work.
- Strategic and solutions-oriented, with strong decision-making abilities and a commitment to operational excellence.
- Organized, detail-driven, and comfortable balancing multiple priorities in a fast-paced environment.
- Calm under pressure and confident in handling guest concerns or unexpected challenges.
- Flexible and responsive available for evenings, weekends, holidays, or on-call needs as required.
- Proficient in property management systems, operational reporting, and communication tools.
Unscripted Hospitality is more than a service philosophy, it’s the way we lead, connect, and show up for one another. You’re empowered to read the moment, act with heart, and create experiences that feel personal rather than prescribed.
Join Us
If you’re ready to bring energy, leadership, and humanity to the guest experience and want to be part of a team that celebrates authenticity and service with soul this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.
This job description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities, duties, or skills required. Management reserves the right to modify, add, or remove duties as needed.