What are the responsibilities and job description for the Director of Operations position at OTH Hotels Resorts?
Where Hospitality Becomes Unscripted
Job Summary
At OTH Hotels Resorts, hospitality isn’t scripted, it’s personal. As Director of Operations, you are responsible for overseeing all areas of hotel operations. This important role ensures exceptional guest service, operational efficiency, and adherence to brand and company standards while supporting team development and financial performance. The Director of Operations works closely with department leaders to drive guest satisfaction, team engagement, and revenue optimization.
Key Responsibilities
Unscripted Hospitality isn’t about memorized greetings or rigid procedures, it’s about trust, heart, and human connection. We empower our team members to read the moment, act with intention, and create experiences that feel genuine and memorable.
Join Us
If you’re ready to be part of a team that values authenticity over routine, connection over transaction, and people over process, this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.
This job description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities, duties, or skills required. Management reserves the right to modify, add, or remove duties as needed.
Job Summary
At OTH Hotels Resorts, hospitality isn’t scripted, it’s personal. As Director of Operations, you are responsible for overseeing all areas of hotel operations. This important role ensures exceptional guest service, operational efficiency, and adherence to brand and company standards while supporting team development and financial performance. The Director of Operations works closely with department leaders to drive guest satisfaction, team engagement, and revenue optimization.
Key Responsibilities
- Plan and direct the functions of administration and planning of the Food and Beverage, Front Office, Engineering, and Rooms Departments to meet the daily needs of the operation
- Clearly describe, assign and delegate responsibility and authority for the operation of the various departments and sub-departments, e.g. room service, restaurants, banquets, kitchens, steward, front office, guest services, facilities, housekeeping, etc.
- Oversee daily operations of all departments to ensure smooth, efficient service delivery
- Ensure compliance with brand standards and service expectations
- Resolve guest concerns promptly and professionally to maintain high satisfaction levels
- Monitor and respond to online guest reviews in a timely and brand-appropriate manner
- Assist in recruiting, hiring, onboarding, and training Front of House team members
- Develop, implement and monitor schedules for the operation of all departments to achieve a profitable result while controlling labor costs
- Provide coaching, performance feedback, and support to foster a positive team culture
- Evaluate performance and encourage improvement of personnel to ensure proper training on service standards, systems, and guest engagement
- Plan and administer a training and development program within the departments which will provide well trained employees at all levels and permit advancement for those persons qualified and interested in career development
- Conduct and/or attend meetings to maintain favorable working relationships among company employees and promote maximum morale, productivity and efficiency
- Maintain working knowledge of Property Management Systems and POS software
- Ensure accurate use of systems for reservations, billing, reporting, and inventory control
- Support troubleshooting and training related to FOH and BOH systems
- Assist in monitoring labor costs and departmental expenses to meet budget targets
- Assist management in establishing and achieving predetermined profit objectives and desired standards of quality food, service, maintenance, cleanliness, merchandising and promotion.
- Complete monthly inventories and support end-of-month financial processes
- Develop operating tools necessary and incidental to modern management principles for forecasting, cost control, and operational efficiency initiatives
- An Operations hospitality leader with at least 5 years of hotel management experience.
- Strategic and forward-thinking, with the ability to anticipate trends, identify opportunities, and lead change.
- A relationship-builder who collaborates effortlessly with Sales, Revenue, F&B, Rooms, and Corporate support teams.
- Passionate about service excellence and building a culture where people feel valued, motivated, and empowered.
- Calm, confident, and solutions-oriented especially during high-pressure situations.
- Flexible and available for the needs of a 24/7 operation, including possible evenings, weekends, and holidays.
- Experienced with hotel systems including PMS, POS, labor management, financial systems, and reporting tools.
Unscripted Hospitality isn’t about memorized greetings or rigid procedures, it’s about trust, heart, and human connection. We empower our team members to read the moment, act with intention, and create experiences that feel genuine and memorable.
Join Us
If you’re ready to be part of a team that values authenticity over routine, connection over transaction, and people over process, this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.
This job description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities, duties, or skills required. Management reserves the right to modify, add, or remove duties as needed.