What are the responsibilities and job description for the Manager I - Operations position at OTG?
Job Title: Manager
Location:
Compensation: 60-65k
Reports to:
Who We Are
On the Go has elevated the dining and retail experience for travelers by bringing together worldclass hospitality, award-winning dining concepts, and forwardthinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine. class hospitality, awardwinning dining concepts, and forwardthinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers.
How We Do Business
How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.
Why This Job Is a Big Deal!
An OTG Manager powers daytoday operations and drives operational excellence with every shift! They lead our amazing crew, ensuring service is sharp, highenergy, and exceptional. They keep guests happy, budgets tight, and safety and quality standards skyhigh.
In This Role, You Will:
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Lead daily operations across OTG’s diverse concepts—from retail to QSR to fullservice—keeping every location running smoothly and efficiently.
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Elevate every bite and sip by ensuring all food & beverage products meet OTG’s quality and presentation standards.
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Own scheduling and staffing, making sure every shift is fully supported and service stays toptier.
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Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.
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Create a positive, uplifting workplace where Crewmembers feel supported, respected, and motivated.
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Champion safety, ensuring a hazardfree environment and full compliance with OTG policies, workplace laws, and safety standards.
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Take action on Coyle NSF audits, leading corrective measures with urgency and accountability.
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Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.
Qualifications/Criteria:
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A hospitality degree is preferred.
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3–5 years in management, fullservice restaurants or retail (bonus points for multiunit magic!).
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Stellar communication skills that keep teams aligned and guests impressed.
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You’re fluent in Microsoft Suite—and it shows.
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Flexibility is your middle name-early mornings, nights, weekends, holidays, even wild weather days… you’re ready.weather days… you’re ready.
assisted tools to support candidate evaluation; you will receive required notices and retain all rights under applicable state and local laws, and all hiring decisions are made by human reviewers
Equal Opportunity Employer
We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Salary : $60,000 - $65,000