What are the responsibilities and job description for the General Manager I - Operations position at OTG Management?
Job Title: General Manager
Location: IAH airport
Compensation: $70k - 80k
Reports to:
Who We Are
On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.
How We Do Business
How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.
Why This Job Is a Big Deal!
The OTG General Manager is the management leader in our OTG units; this position is responsible for all day-to-day restaurants and Cibo operations for multiple concepts and crewmember performance. This may include Front of the House/Back of the House staffing, development and training, food quality presentation, guest services, inventory management, merchandising, labor management, and the maintenance of all policies and procedures in the restaurants and Cibo Markets.
In this Role you will…
Promote an attitude of pride, cooperation, and success in the Unit
Accountable for the ordering process and overall unit budgets in the unit
Accountable for all cost and sales projections on a weekly basis
Ensure cost-effective and efficient staffing and adherence to labor budgets.
Accountable for unit scheduling managers as well as crewmembers
Provides leadership to the managers and crew members in the Unit
Accountable for establishing and maintaining high standards for food quality and customer service
Direct the managers and crewmembers to achieve company standards
Administrate and follows-up management and crewmember training
Assigns and defines areas of responsibility for the managers, establishing and setting deadlines.
Directs the team toward achieving the Unit's financial goals
Maintains a positive work environment for both the management team and staff
Provides a workplace free from hazards, following all safety policies set forth by the company.
Accountable for leading the recruitment of FOH staff
Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency
Oversees CIBO Markets in assigned quadrants
Complete other tasks as assigned
Qualifications
Degree in hospitality or culinary field is preferred
Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
1 – 3 years of retail experience (convenience store) a plus
Proficient knowledge of P&L budgeting and forecasting
Strong culinary background and fine dining experience are a plus
Commitment to service of customers, crew, co-workers, and management
Demonstrated dependability, personal drive, and leadership, ability to lead by example
High level of integrity, work ethic, passion, and commitment to OTG values
Ability to train, delegate, coach, and aid in the development of crewmembers
Excellent verbal and written communication skills
Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions
Equal Opportunity Employer
We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
#LI- TT1
Location: IAH airport
Compensation: $70k - 80k
Reports to:
Who We Are
On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.
How We Do Business
How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.
Why This Job Is a Big Deal!
The OTG General Manager is the management leader in our OTG units; this position is responsible for all day-to-day restaurants and Cibo operations for multiple concepts and crewmember performance. This may include Front of the House/Back of the House staffing, development and training, food quality presentation, guest services, inventory management, merchandising, labor management, and the maintenance of all policies and procedures in the restaurants and Cibo Markets.
In this Role you will…
Promote an attitude of pride, cooperation, and success in the Unit
Accountable for the ordering process and overall unit budgets in the unit
Accountable for all cost and sales projections on a weekly basis
Ensure cost-effective and efficient staffing and adherence to labor budgets.
Accountable for unit scheduling managers as well as crewmembers
Provides leadership to the managers and crew members in the Unit
Accountable for establishing and maintaining high standards for food quality and customer service
Direct the managers and crewmembers to achieve company standards
Administrate and follows-up management and crewmember training
Assigns and defines areas of responsibility for the managers, establishing and setting deadlines.
Directs the team toward achieving the Unit's financial goals
Maintains a positive work environment for both the management team and staff
Provides a workplace free from hazards, following all safety policies set forth by the company.
Accountable for leading the recruitment of FOH staff
Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency
Oversees CIBO Markets in assigned quadrants
Complete other tasks as assigned
Qualifications
Degree in hospitality or culinary field is preferred
Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
1 – 3 years of retail experience (convenience store) a plus
Proficient knowledge of P&L budgeting and forecasting
Strong culinary background and fine dining experience are a plus
Commitment to service of customers, crew, co-workers, and management
Demonstrated dependability, personal drive, and leadership, ability to lead by example
High level of integrity, work ethic, passion, and commitment to OTG values
Ability to train, delegate, coach, and aid in the development of crewmembers
Excellent verbal and written communication skills
Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions
Equal Opportunity Employer
We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
#LI- TT1
Salary : $70,000 - $80,000