Quality and Finishing Tech Lead

Competitive Pay: This position offers an hourly wage ranging from $33.48/hr. to $42.00/hr., depending on experience and qualifications.

Position: IFM Quality and Finishing Technician Lead

Job Summary:

The IFM (Cleaning) Quality and Finishing Technician Lead will provide repair and preventive maintenance services for qualified customer equipment at customer locations. In addition, must have strong, Industrial, Paint commercial HVAC, air quality, and filtration knowledge.

Essential Duties and Responsibilities:
Be the industry expert in a focused application or product line
Troubleshoot, repair and service customer equipment by diagnosing problems
Perform product training for customers as part of a preventative maintenance program
Perform advanced training on equipment for other technicians
Responsible for providing field service, train customers on basic preventative maintenance, and maintenance support of industrial automation equipment
Lead Industrial, Paint commercial HVAC preventative maintenance, filtration, and indoor air quality projects. Cleaning of various facility's and process and components
Answer customer inquiries regarding repair questions
Prepare documentation regarding work performed and enter in computer
Establish and maintain relationships with key vendor contacts for service and repair
Maintain service equipment including performance test before use, document and track use by employees or customers, flush/clean/repair as needed upon return from use, test and put into storage when done.
Identify, plan, and assist in managing special jobs and projects, as requested
Participate in product training, as required
Participate in product demonstrations with salespeople in our lab and in the field.
Participate in establishment of contracts for repair and maintenance service.
Assist in lab clean-up and review for safety issues.
Other duties, as assigned

Qualifications
Ability to lead a technical team
High school graduation or equivalency; emphasis on office, shop or other skills
Ability to travel 50% or more; overnight travel may be required
Minimum 7 years' experience in skilled trades; or proven equivalent experience
Minimum mold certifications and duct cleaning, or ability to obtain within the first 6 months of role, from primary vendors of the Finishing, Dispensing & Filtration group (Graco, GEMA, Fanuc, Sames, CFT, etc.)
Minimum 5 years' experience in a focused application or product line
Minimum 3 years' experience of at least 2 of the following: General Industrial, Paint, Finish, Powder Cleaning, Commercial HVAC, filtration, mold abatement, and duct cleaning.
Proven mechanical and electrical knowledge sufficient to diagnose and resolve equipment problems
Proven experience in disassembling equipment needing repair, diagnosing problems, cleaning and refurbishing/replacing parts as needed, reassemble, and test
Proven experience in using/operating tools such as wrenches, drivers, and power tools
Proven experience using electrical diagnostic equipment
Proven experience reading and understanding documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.
Proven experience in effectively communicating information and responding to questions in person-to- person and small group situations with customers, clients, general public and other employees of the organization.
Familiarity with 5S
Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online
Ability to learn and use OTC's computer systems to create and maintain required records regarding equipment repair and service
Ability to operate forklift, and a pallet jack
Ability to meet the physical requirements of the job
Valid driver's license with driving record acceptable to OTC insurance company
Must be able to work in an environment with possible paint and solvent odors present
Ability to work in environments that may include:

• Moving mechanical parts
• Fumes or airborne particles
• Painting chemicals and solvents
• Electrical equipment

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
Maximum unassisted lift = 50 lbs. Average lift less than 50 lbs

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:
Adaptability - Ability to be flexible and adjust to changes in your work environment. You can respond quickly to changing ideas, responsibilities, expectations, trends, strategies and other processes. Being adaptable also means possessing soft skills like interpersonal, communication, creative thinking and problem-solving skills.
Accuracy - Ability to detect errors in normal course of work by standard check or routine crosscheck. Errors resulting from inaccuracy would create minor confusion, delay or expense to correct the situation.
Dependability - Follows instructions, responds to management direction; Keeps commitments.
Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Problem Solving - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Planning/Organization - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Communication and Interpersonal Skills - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills.
Collaboration - Ability to work with others to achieve a common goal; Building and maintaining relationships through shared responsibility, respect, and empathy.