Chief Operating Officer

Role Overview

The COO is responsible for leading day-to-day operations and accelerating execution of OTAVA’s implementation of its strategic growth plan. This individual will drive modernization across the business, scale cloud and services offerings, lead operational transformation, and serve as a key operations partner to the OTAVA CEO. This role oversees all aspects of delivery and internal execution, ensuring operational excellence, customer satisfaction, and long-term enterprise value. 

Key Responsibilities

• Own full P&L accountability and lead OTAVA business operations.
• Oversee and lead Direct Reports (head of sales, head of marketing, People and Culture, finance, and channel leader) and provide guidance and mentorship to them.
• Execute the five-year roadmap focused on modernization, scalability, and revenue growth.
• Drive technology adoption, including AI and automation, to enhance efficiency and delivery.
• Expand the company’s cloud capabilities, including adjacent hypervisors and public cloud partnerships.
• Launch and scale professional services offerings aligned to customer needs and market demand.
• Lead OTAVA’s transition to higher-margin, scalable delivery models.
• Build and lead a high-performance cross-functional organization, spanning operations, service delivery, customer success, engineering, support, and internal systems. Drive continuous improvement across all functions.
• Collaborate closely with the OTAVA leadership team to ensure alignment across finance, revenue, brand, HR, and other key functions.
• Present operational updates and efficiency recommendations to the OTAVA CEO.
• Champion a company-wide culture of transparency, trust, and innovation; build a unified team and promote role clarity during scale.
• Willingness to travel 50% of the time to meet with employees, customers, vendors, and attend conferences.

 Key Success Priorities

• Accelerate gross margin improvement and operational cost optimization.
• Stand up and grow the professional services business line.
• Increase channel sales from a top line metric.
• Grow sales team and build strong pipeline resulting in measurable top line sales increases.
• Drive adoption of AI-powered process automation and modern tooling across operations.
• Increase customer retention and satisfaction through delivery improvements and scalability.
• Improve cross-functional collaboration, clarity, and accountability across teams.

Qualifications & Experience

• Proven operational leadership in managed IT, cloud infrastructure, or adjacent tech sectors.
• Demonstrated success scaling organizations through operational excellence, innovation, and transformation.
• Experience with public cloud platforms and emerging cloud technologies.
• Background in modernizing legacy operations with technical upgrades.
• Technically fluent; CTO‑oriented experience or strong partnership with engineering/product teams is beneficial.
• M&A exposure, including evaluation and integration of acquisitions.
• Proven ability to lead high-performing teams, influence team members, and build cross-functional alignment.
• Strong leadership, influencing ability, and interpersonal skills.
• Located in one of our key markets (Ann Arbor, Indianapolis, Denver, or Austin) or willing to locate within 90 days to such market.

What We Offer: 

Hybrid work, competitive compensation package, 401(k) match, medical, dental, vision, and life insurance, generous PTO, paid volunteer time off, paid parental leave, and working with world-class co-workers who are just as dedicated and as awesome as you are. 

What about OTAVA? 

As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. We’re about putting people first – our employees and our customers. We have a customer-centric focus and go all in, on helping our customers protect and manage their data.  We aim for superior customer service in everything we do and strive to get even better.

Our onboarding process is designed to ensure a seamless integration into the OTAVA team. From day one, you'll be welcomed by a team dedicated to making your transition smooth and enjoyable. Your growth is our priority. Our training programs are tailored in partnership with all our technology vendors to ensure you have the skills and knowledge needed to excel in your position. Whether you're a seasoned professional or just starting your career, there's always room to learn and grow at OTAVA. 

Working at OTAVA means being part of a team that values your expertise, fosters professional growth, and provides opportunities to make a significant impact. Join us as we continue to push boundaries and shape the future of secure, and intelligent multi-cloud solutions.

Joining OTAVA means embarking on a journey of growth, innovation, and professional fulfilment. Our commitment to your success extends beyond recruitment; it's about creating an environment where you can thrive and make a meaningful impact.

Equal Opportunity Employer
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