What are the responsibilities and job description for the System Support Specialist position at OT Training Solutions?
Summary/Scope of Work:
Provide technical support for computer and communications systems, ensuring they operate smoothly and reliably.
Job Description:
The Systems Support Specialist will provide technical assistance and support to end-users for computer systems, hardware, software, and network issues. This role is responsible for the installation, configuration, and maintenance of technology, as well as resolving technical problems in a timely manner. The ideal candidate will have strong problem-solving and communication skills, with a focus on delivering excellent customer service.
Duties and Responsibilities:
- Provide first-line technical support via phone, email, or ticketing system for all hardware and software issues.
- Troubleshoot and diagnose problems with desktops, laptops, servers, printers, and other peripherals.
- Install, configure, and upgrade software, operating systems, and other applications.
- Manage user accounts, including provisioning, access permissions, and password resets.
- Assist with network troubleshooting and ensure connectivity is stable and secure.
- Maintain accurate and detailed documentation of all support requests, resolutions, and system configurations.
- Train new and existing users on IT systems and best practices.
- Collaborate with other IT teams and external vendors to resolve more complex issues.
- Participate in special projects and initiatives, such as system deployments and upgrades.
Minimum Requirements:
- US Citizenship
- Prior experience in IT support or help desk role
- Experience with help desk ticketing systems
- Familiarity with network concepts and troubleshooting and remote desktop tools for providing support
- Ability to lift 50 pounds, bend, stoop, crawl, stand, pull and reach
Required Education
- High school diploma or equivalent
- A Certification from CompTIA
Desired Qualifications and Skills
- Associate or BA in Computer science, engineering or a related discipline
- Able to operate various operating systems, such as windows, Unix or macOS
- Background in or working knowledge of the Military
- Operations, Training Development, Doctrine Development, or Combat Development
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be
construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed, and perform special projects as assigned.
OT Training Solutions, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
