Program Support Specialist

**Sign-On Bonus**

Full-time – 37.5 hours per week with flexibility

Grade 13

Monday - Friday - 8:30 am to 4:30 pm

About Oswego County Opportunities

Ranking among Oswego County's top ten largest private employers, OCO carries out its mission to inspire partnerships and provide services that empower people, support communities, and change lives through more than 50 programs serving 15,000 people each year.

OCO's Employee benefits include:

• Health, Dental, and Vision Insurance (available to Full-Time staff)
• Paid leave (sick leave, PTO, holidays, etc.)
• 403B Deferred Annuity Retirement Plan
• Term Life Insurance
• Employee Assistance Program

Job Summary:

Independently provides administrative responsibilities to support smooth business operations. Assists director and supervisory staff including fiscal, compliance, office operations, and general program operations. Handles professional and confidential financial and programmatic information. Carries out all duties according to policies, procedures and applicable regulations.

Job Duties and Responsibilities:

• Acts as point person to connect internal and external contacts to transportation staff.
• Performs administrative and office activities for director and multiple supervisors.
• Anticipates needs of director and managers through awareness of operations and deadlines, gathering records, reports, correspondence or other specific information.
• Manages special assignments and reports to meet various internal and external partners including but not limited to 5310 and 5311 reports/projects.
• Acts as point person and trouble shooter for data, queries, and reporting to extract reports from passenger trip management software and other data management systems.
• Acts as program liaison with IT, procurement, facilities, etc.; acts as program software trouble shooter and trainer.
• Assists in compiling financial, statistical data and reports as assigned.
• Monitors/anticipates the support needs of the director; informs the director of operational problems; determines action necessary in the director’s absence and handles matters accordingly.
• Assists with contract preparation and contract management.
• Handles confidential matters concerning program policies, consumers, operations and practice; maintains strictest confidence.
• Provides assistance in the recruiting and retention process including scheduling interviews, communicating with candidates, assisting with the interview, reference check, and paperwork process for potential candidates.
• Performs basic and complex word processing and data entry regularly.
• Assists with scanning and filing documents into the program and Agency systems.
• Assists with maintaining and ordering supplies; assists with the replacement of consumables.
• Performs Electronic Purchase Order entry and processing.
• Performs functions including filing, scanning, faxing, shredding, laminating, developing posters, signs, developing forms and assembling/maintaining manuals.
• Assists in coordinating on and off-site meetings/functions by reserving space and ordering food and supplies.
• Participates in training and development activities to enhance skills and knowledge.
• Handles other special projects and assignments not specifically outlined.

Job Requirements:

• Must maintain strict confidentiality with regard to agency, employee and client information.
• Participates in professional development activities to keep current with skill maintenance, enhance skills and knowledge of the program services.
• Must be skilled in the use of a computer, Microsoft Office Programs, word processing, Excel and related software applications.
• Must be able to work with other staff and the public in a professional and pleasant manner and display diplomacy, tact and good judgment.
• Must be able to follow complex verbal and written directions.
• Must have manual dexterity to use calculators, copiers, and computer keyboard and lift at least 35 lbs. occasionally.

Minimum Qualifications:

• High School Diploma or GED with concentration in business; and
• Two to three years of related administrative and computer experience; or
• Any acceptable combination of education, training and experience.

Click here for more info about OCO's Services!

Oswego County Opportunities, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.