Patient Access Operational Trainer - University Hospital

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Job Title: Patient Access Operational Trainer - University Hospital Department: University Hospital | Registration and Admission Scope of Position The Ohio State University Health System is committed to improving access and service to customers. The Department of Patient Access Services (PAS) functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. This department further provides the scheduling and registration function for both the inpatients and outpatients that access hospital-based services. Data is gathered for billing, clinical, physicians’ relations, clergy, compliance and statistical purposes. Accurate data is gathered prior to or at the time services are rendered. Department provides miscellaneous patient and visitor information. Registration areas include hospital-based registration sites. The department operates twenty-four hours per day, seven days per week. The PAS Operational Trainer ensures workforce development and consistent quality standards by overseeing new hire training, facilitating ongoing education for existing staff, maintaining quality assurance and supporting professional development across all hospital-based locations. This role coordinates, reviews and leads programs or processes, performing technical, operational or administrative tasks as needed. Position Summary The PAS Operational Trainer plays a critical role in planning, designing, developing, delivering, and evaluating comprehensive training programs to support the adoption and optimization of integrated information systems. These systems are crucial for advancing revenue cycle performance, clinical practices, administrative operations, and management outcomes. Leveraging deep expertise in operational best practices, application knowledge, and educational methods, this role ensures consistent, effective operational processes and provides robust support for all current and future applications, including software upgrades. Responsibilities encompass the end-to-end assessment, planning, design, implementation, and evaluation of training initiatives. Additionally, the trainer contributes to the analysis and refinement of existing workflows, collaborates with operational leaders to define future state application workflows, and drives the alignment of training efforts with organizational goals and outcomes. Minimum Qualifications For Hire: Per CCS Requirements High School Diploma or GED. Certification or vocational training may be required Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred. PC Knowledge and interpersonal, verbal, and written communication. Background in registration and customer service. Ongoing: Meets health requirements Demonstrates competency measured by annual quality checks. Health System and Departmental In-services, education forums, and meetings as required. Preferred Associates or Bachelor degree in Business Administration or healthcare field. Additional Information: Location: University Hospital (0870) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including: • Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost. • Paid time off, including sick and vacation time and 11 holidays. • State retirement plan or an alternative retirement plan, both with generous employer contributions. As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. 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