What are the responsibilities and job description for the IT Operations Associate Engineer position at osu?
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Job Title: IT Operations Associate Engineer Department: Health System Shared Services | Technology Deployment Job Description The ITOP S2 position ensures efforts are in alignment with the IT Partner Services to support customer-focused objectives and the IT Vision, a collaborative partner delivering innovative ideas, solutions, and services to simplify people’s lives. As a ITOP S2 you ensure maximum availability and functionality for IP Telephony operations. You are responsible for evaluating and implementing VoIP hardware and software as well as developing and implementing a call center technology strategy. Ensuring maximum availability of our communications facilities is your main responsibility. While achieving availability and performance objectives by providing analysis, design, support, and implementing projects you are sure to be consistent with the company's policy and procedures. Job Responsibilities: Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication. Contribute to a positive team atmosphere. Innovate and create value for the customer. IP Telephony (Voice over IP) environment to ensure maximum availability and functionality for IP Telephony operations. Administrator of Cisco products: Call Manager, Unity, Presence, UCCX, PCCE Administrator of Single Wire Informa Cast Collaborate with colleagues to support company and departmental goals and objectives Assists in the development and maintenance of network communications including work from home or disaster recovery agents Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives Assist in the development and deployment of infrastructure solutions for networking, communications and VOIP On call rotation as part of the Communication’s Team responsible for telephony systems. Minimum Qualifications Bachelor's degree and 2 years of experience in managing and maintaining Cisco Telecom Infrastructure. In-depth, hands-on experience with the following systems: Cisco Expressway, Cisco Unified Border Element, Voice Gateways (VG204/VG224/VG310), Cisco IOS Gateways with Media Gateway Control Protocol (MGCP) and Session Initiation Protocol (SIP) Cisco Jabber, Cisco Mobile & Remote Access, Cisco Finesse, VoIP, Cisco voice, Architecture, Unified communications, Cisco call manager, Contact Center, PCCE, Design, Cisco. Knowledge of network and PC operating systems, including Cisco IOS, Linux, Microsoft and VMware. Proven experience in systems and network configuration, development, and implementation. Hands-on experience with scripting languages and automation. Additional Information: Our Comprehensive Employee Benefits Include: An array of retirement plan options, each with a generous employer contribution. Affordable health insurance options, including dental, vision and prescription coverage that begin on day one. Paid vacation and sick leave, including short and long-term disability and paid parental leave. Get the most out of the Public Service Loan Forgiveness program. And much more! Location: Ackerman Rd, 670 (2433) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including: • Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost. • Paid time off, including sick and vacation time and 11 holidays. • State retirement plan or an alternative retirement plan, both with generous employer contributions. As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you. Review the Frequently Asked Questions for details on using Workday and submitting your application.