Outside Services

Key Responsibilities:

• Greeting & Customer Service:

o Provide a friendly, professional greeting to members and guests as they arrive
at the club, ensuring they feel welcome and valued.
o Assist golfers with their bags, equipment, and requests as they prepare for
their rounds, ensuring a smooth check-in process.

• Golf Cart Management:

o Ensure golf carts are properly cleaned, charged, and ready for use before
golfers’ rounds.
o Provide assistance to golfers in loading and unloading their bags from carts,
ensuring their equipment is handled with care.
o Monitor the course and ensure carts are used in accordance with club
policies (e.g., cart path rules, designated areas).
o Assist in managing the cart staging area, ensuring that carts are appropriately
distributed and ready for use according to the tee sheet.

• Bag Handling & Valet Services:

o Safely store and retrieve golfers' bags, ensuring that bags are organized and
easily accessible.
o Assist with transporting golf bags to and from the range and other areas as
needed.

• Course Maintenance Support:

o Maintain the cleanliness of the golf course areas, including the driving range,
parking lot, cart staging area, and practice greens.
o Ensure trash and debris are cleared from the course and surrounding areas,
maintaining a clean and professional appearance at all times.

• Safety & Equipment Maintenance:

o Inspect golf carts, clubs, and other equipment regularly to ensure they are in
safe working order and report any issues to management.
o Maintain safety procedures for handling golf equipment, particularly when
working with electric carts and large bags.

• Communication & Coordination:

o Communicate with the Golf Shop to coordinate tee times, cart availability,
and golfer needs.
o Be responsive to any requests or changes in the golf course schedule,
ensuring smooth operations throughout the day.

• Other Duties:

o Assist with special events, tournaments, or member outings as required.
o Perform other duties as assigned by the Head of Golf Operations and/or
Assistant Golf Professionals.
Qualifications:

• Experience:

o Previous experience in a customer-facing role, preferably within the golf or
hospitality industry, is highly desirable.
o Experience handling golf equipment, carts, or providing valet-type services is
a plus, but not required.
o A genuine interest in golf and understanding of the game is preferred.

• Customer Service Skills:

o Exceptional interpersonal skills with the ability to engage and interact with
golfers in a friendly, professional, and courteous manner.
o Ability to handle situations with poise, especially when dealing with high-end
clientele.

• Physical Requirements:

o Ability to lift and carry golf bags (up to 40 pounds), assist with cart handling,
and stand or walk for extended periods of time.
o Comfort working outdoors in various weather conditions, including heat,
cold, or rain.
o Ability to work on your feet for extended periods and assist with repetitive
tasks.

• Teamwork & Independence:

o Ability to work independently with minimal supervision as well as collaborate
effectively with a team.
o Willingness to take on additional tasks and assist where needed to ensure
operations run smoothly.

• Punctuality & Flexibility:

o Strong attention to punctuality and reliability, with the ability to work early
mornings, evenings, weekends, and holidays based on the club’s schedule.
o Ability to handle a flexible work schedule to accommodate changing
demands or special events.
Compensation:

• Competitive hourly wage and gratuities.
• Uniform provided