What are the responsibilities and job description for the Plumbing Service Technician position at Ostrom Services?
Description:
Residential Service Plumber
Roanoke, VA
Description
Ostrom Electrical Plumbing Heating & Air is seeking a skilled and dependable Residential Service Plumber to join our team! In this role, you will diagnose, repair, install, and maintain residential plumbing systems, fixtures, and equipment, delivering excellent service and a 5-star customer experience on every call.
We offer amazing benefits including medical, dental, and vision insurance, a 401(k) with company match, paid time off and paid holidays, a company vehicle, tools allowance, uniforms, and ongoing technical training and career advancement opportunities.
What You'll Do
- Perform maintenance and service calls as directed by dispatch
- Arrive on time to your first call each day and keep every customer updated with accurate ETAs
- Use the expectation card on arrival to walk the customer through what to expect during the call
- Complete a thorough inspection of the plumbing system on every call, following the evaluation checklist and notifying the customer of any issues found
- Present clear, tiered (ABC) repair and replacement options based on the customer's wants and needs
- Share information and pricing on service agreements, accessories, and other comfort improvements
- Debrief with dispatch after each call and communicate any parts used for replenishment
- Follow the PO process for non-truck-stock parts to ensure accurate pricing and a high rate of warm-call completions
- Keep your vehicle stocked, accurately inventoried, clean, and safe — and pass quarterly vehicle inspections
- Return defective warranty parts and unused inventory to the branch
- Accurately complete all required documentation, including checklists and hours/materials used
- Maintain a professional image in company-approved uniform at all times
- Participate in company training and follow all safety policies, reporting any safety concerns to a manager or team leader
What We're Looking For
- A motivated, goal-driven, team-oriented licensed professional
- Comfortable earning through a performance-based pay structure
- Strong communication and interpersonal skills with a genuine desire to exceed client expectations
- Someone who takes pride in clean, done-right work
Requirements
- 2 years of residential plumbing service experience
- Active Virginia plumbing license (Journeyman or Master) per state requirements
- Ability to diagnose and repair a wide range of plumbing systems and fixtures
- Willingness to participate in an on-call rotation
- Valid driver's license and insurable driving record
- Strong communication and customer service skills
- High school diploma or GED equivalent
- Must be 18 years of age or older to apply