What are the responsibilities and job description for the Delivery Support Coordinator position at OST?
Are you ready to be a part of a winning team? OST is a family owned and operated company dedicated to providing the highest levels of customer service in the industry. We are looking for motivated individuals who want to be part of a growing organization. This is an entry level position, for someone looking to gain experience in transportation and logistics. An OST employee works directly with the customer and delivery teams to ensure we exceed customer expectations. Home Delivery Support Staff is expected to resolve any emerging problems with accuracy and efficiency. They are confident at troubleshooting and analyzing delivery exceptions and customer escalations. It is essential to the success of this position to provide excellent customer service, respond timely and effectively to delivery teams and customer inquiries.
Responsibilities
- Support delivery teams while loading to ensure accurate and timely load times.
- Support delivery teams throughout the delivery process to ensure complete delivery execution.
- Identify and assess customer’s needs to ensure the highest levels of customer satisfaction.
- Support delivery teams and customers with real time solutions when issues arise.
- Build relationships and trust with customer accounts through open interactive communication.
- Assist with work assignments, reports, and routing to meet production goals.
- Utilize different programs to track, monitor, and identify key performance indicators.
Skills
- Customer Service
- Dispatch
- Familiar with Microsoft Office (Word & Excel) Google, Docs / Sheets
- High level of analytical skills to identify opportunities and provide solutions.
- Ability to multitask, prioritize, and manage time effectively
- Ability to work in a team environment
- Bi-lingual Spanish (preferred)
- Ability to lift 50lbs
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift (Evenings)
- Holidays
- Weekend availability
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Life insurance
- Paid sick time
- Paid training
- Referral program
Shift:
- 8 hour shift
- Day shift
- Morning shift
Work Days:
- Every weekend
- Holidays
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $19 - $21