Manager, IT Business Analysis & Platform Operations

Manager, IT Business Analysis & Platform Operations

A World Class Company

Osprey Life Sciences, LLC is a leading consulting and services firm specializing in providing comprehensive technology solutions for Life Sciences IT organizations. Our primary focus is on assisting these organizations in effectively and efficiently delivering solutions that support their business objectives and their mission to enhance human health and improve lives.

Position Overview

We are seeking a Manager, IT Business Analysis & Platform Operations to support US Commercial and Medical Affairs applications, initially focused on Veeva Vault PromoMats and Vault CRM. This individual will translate business needs into actionable requirements and serve as the operational lead for assigned platforms.

Working closely with the Director, IT Business Partner – Commercial & Medical Affairs, the role will coordinate day-to-day support, governance, enhancements, and releases with Veeva CCM and other support partners, while contributing to platform roadmaps and process improvement.

Key Responsibilities

• Partner with Marketing, Commercial, Field Operations, Medical Affairs, Patient Advocacy, and MLR teams to document business processes, requirements, user stories, and acceptance criteria.
• Lead operations for assigned platforms, overseeing configuration, user administration, security roles, and integration support with authorized approvers and technical partners.
• Manage support requests and incidents through resolution, coordinating root cause analysis and monitoring platform reliability, adoption, and service levels.
• Facilitate governance forums, enhancement intake, and prioritization discussions; maintain backlogs, decision records, and action tracking.
• Drive approved enhancements from requirements and solution review through testing and deployment; coordinate business test scenarios, user acceptance testing, and issue resolution.
• Coordinate release readiness, user communications, training, and change management; maintain platform documentation, operating procedures, and support knowledge.
• Serve as the operational contact for Veeva CCM and support vendors; track performance and commitments, improve service delivery, and escalate capacity or contractual concerns.
• Support larger projects through business analysis and operational coordination, partnering with the IT business partner and project manager to track risks, dependencies, timelines, and delivery actions.
• Evaluate platform capabilities and product roadmaps with technical specialists, recommending improvements to business processes, efficiency, and user experience.
• Ensure platform and vendor activities follow organizational standards and expectations, including required change documentation and compliance support.

Platform Environment

Initial focus: Vault CRM and Vault PromoMats. Other assigned applications may include MedComms/MedInquiry, Veeva Link, and other Veeva or Commercial and Medical Affairs tools as priorities evolve.

Required Qualifications

• Bachelor’s degree in Information Technology, Business, Life Sciences, or a related field.
• 5 years of experience in IT business analysis, application support, or platform operations within pharmaceutical, biotechnology, or life sciences organizations.
• Functional experience with Veeva CRM, Vault CRM, or Vault PromoMats, with the ability to develop expertise across the assigned portfolio.
• Strong business analysis skills, including requirements documentation, process mapping, acceptance criteria, and user acceptance testing.
• Experience coordinating vendors or managed service providers (MSPs) and facilitating governance forums, operational reviews, or cross-functional working groups.
• Understanding of SaaS platform administration, support processes, and release management.
• Strong communication, facilitation, organizational, and problem-solving skills, with the ability to manage competing priorities and work across business and technical teams.

Preferred Qualifications

• Experience supporting Commercial or Medical Affairs teams, ideally across both CRM and promotional content management.
• Experience configuring Veeva Vault applications or working with Approved Email, CLM, Vault Connections, Veeva Link, Align, or CRM integrations.
• Familiarity with promotional review, regulated content management, and coordinating system changes with business process owners.

Osprey is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.