IT Support Specialist - Level I

OSMC is dedicated to providing the highest quality care for diseases and injuries of the musculoskeletal system within a patient-centered, service-driven environment. Our team works collaboratively to ensure every patient receives exceptional care and support throughout their treatment journey. Our IT Dept. is looking for strong IT candidate to join our team.

Job Responsibilities:

As part of a tight-knit IT team, the IT Support Specialist provides front-line technical support to end users across a multi-site healthcare organization. This role assists with day-to-day troubleshooting and request fulfillment (desk-side and remote), supports equipment deployment and maintenance, and participates in IT projects that improve reliability, security, and the overall user experience.

Essential Requirements

Ideal candidate will have at least 1 year of experience in several of the following areas:

• Provide desk-side support for end users in a Microsoft Windows environment (workstations, laptops, printers/scanners, phones, and other peripherals).
• Install, configure, image, and troubleshoot hardware and software, including Microsoft 365 apps and collaboration tools.
• Use a ticketing system to track requests, document work performed, and communicate status/next steps to users.
• Maintain clear support documentation (how-to guides, standard build steps, and troubleshooting notes) to promote consistency.
• Work with vendors and internal teams to resolve hardware/software issues and coordinate repairs/replacements as needed.
• Assist with basic network and connectivity troubleshooting (wired/wireless, VPN, printing, and application access) and escalate when appropriate.

Personal Attributes

• Clear, professional verbal and written communication with a customer-service mindset.
• Strong organization and time management skills; able to prioritize competing requests in a fast-paced environment.
• Team-oriented, dependable, and comfortable working independently with minimal supervision.
• Strong problem-solving skills with attention to detail and a commitment to follow-through.
• Demonstrates discretion and professionalism when handling confidential information (HIPAA awareness).

Minimum Qualifications

• High school diploma or equivalent (Associate’s degree in a computer-related field or relevant certifications preferred).
• 1–2 years of experience in an IT support, help desk, or desktop support role (healthcare/Health IT experience a plus).
• Must possess and maintain a valid driver’s license and reliable vehicle; travel between OSMC locations may be required.
• Ability to sit for extended periods of time and perform typical duties associated with workstation support.