What are the responsibilities and job description for the Customer Relationship Coordinator position at OSI USA Danvers?
Customer Relationship Coordinator Job Responsibilities:
- Ability to multitask in a fast-paced work environment with minimal oversight.
- Communicate with external and internal consumers/customers daily.
- Enter and manage orders including price verification, confirming inventory availability and customer credit status.
- Respond to customer inquiries (via telephone and email) regarding product availability, pricing, and order tracking.
- Respond to consumer inquiries (via telephone and SalesForce) regarding warranty and product technical support.
- Ability to learn product technical information and aptitude relative to the automotive and lighting industries.
Customer Relationship Coordinator Qualifications / Skills:
- Customer-focused
- Excellent communication skills (written and verbal)
- Strong organizational skills
- Time management
- Troubleshooting
- Multi-tasking
- Team-focused but self-driven
- Ability to work with a variety of systems, including:
- Outlook
- SalesForce
- SAP
- Teams
- Excel
- Other Microsoft Office and web-based applications as needed
Education and Experience:
- High school diploma or equivalent
- Previous Customer Service and/or SAP experience are a plus
- Ability to speak Spanish or French is a plus