What are the responsibilities and job description for the Manager, Service Repair position at OSI Systems, Inc.?
- Andover, Massachusetts
- 36011
- Full-time
- Pay may range from $110,000 to $115,000 annually
Job Description
Overview
Rapiscan Systems, designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as airports, border crossings, railway stations, sea ports and terminals, government and military installations and nuclear facilities.
Rapiscan is currently seeking an experienced Service Repair Manager to oversee the repair of Customer owned equipment, sent in from around the US, Canada and Latin America.
Responsibilities
Qualifications
The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.
Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.
Poster Link:
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
Rapiscan Systems, designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as airports, border crossings, railway stations, sea ports and terminals, government and military installations and nuclear facilities.
Rapiscan is currently seeking an experienced Service Repair Manager to oversee the repair of Customer owned equipment, sent in from around the US, Canada and Latin America.
**This role is onsite in Andover, MA**
Responsibilities
- Hire and train repair technicians in the repair center process and data systems used.
- Oversee the daily activities of repair technicians, ensuring tasks are completed efficiently and in compliance with quality safety standards and regulations.
- Maintain accurate records of repairs performed and parts used in repair process.
- Track loaner machines going out to Customer sites ensuring timely return as well as machine testing and repair upon return.
- Ensure the continuous availability of parts used to repair, working closely with the inventory planning and warehouse team.
- Perform daily cycle counts and physical inventory counts as required.
- Organize the calibration and certification of repair test equipment for traceability.
- Evaluate the staff, manage timesheets and address any performance issues.
- Assist technical support and Customers with troubleshooting machines.
- Prepare weekly / monthly repair center performance metrics.
- Seek ways to improve repair center efficiency, reduce repair turnaround time, and enhance overall performance.
- Support the team in repairing machines as needed.
- Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
- Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
- Duties may be modified or assigned at any time to meet the needs of the business.
Qualifications
- High school diploma or equivalent
- Associate of Science degree in electronics or a related technical discipline or equivalent military training preferred.
- 3 years’ supervisory experience
- 8 years’ experience servicing / repairing equipment
- Strong technical expertise with a hands-on approach
- Ability to communicate effectively with staff, customers and management
- High independence and motivation
- Ability to establish and maintain strong relationships with internal/external resources.
- Proficient in Microsoft office software applications
- Solid ERP software experience
The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.
Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.
NOTICE TO THIRD PARTY AGENCIES
OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.
Equal Opportunity Employer - Disability and Veterans
EEO is the Law
Poster Link:
https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
Salary : $110,000 - $115,000